The value of Trust

Solution

The value of Trust

Building a sustainable trust ecosystem

Building a sustainable trust ecosystem starts with difficult questions. Do the organisational strategies you’ve put in place build or diminish the trust of your stakeholders? Are you able to find the balance between the competing priorities of your people, customers, board members and community? Understanding the dynamics of trust within your organisation can help you prioritise the strategic direction while accelerating growth, anticipating potential blind spots, and gaining significant market advantage.

Why is trust important?

Trust is now more important than ever. In uncertain times, the desire for trust is greater, and putting your trust in someone or something is more difficult. And these are extremely uncertain times. Megatrends of the 21st century such as globalisation, digitisation and climate have changed our world and promise much more change for the future. In doing so, they erase many old certainties. Scandals have eroded trust in institutions, and we are encouraged by some politicians to distrust traditional news sources. People look for security in segregated news bubbles in which their own opinion is confirmed. Distrust easily spills over into (consumer) activism or even rebellion. In the meantime, organisations have become much more vulnerable due to their size, geographical spread and the data they have gathered.

Your challenge

Trust is essential and represents an enormous immaterial value. Gaining and maintaining trust deserves the highest priority. Trust can’t be bought, but is earned over time, with every interaction with your stakeholders. Similar to monetary capital, an organisation would do well to build up a “buffer” of trust over the years. After all, sooner or later every organisation will have to deal with an incident, and trust must then be able to take a dent without collapsing. You understand the importance of trust for your organisation. But how do you measure where you are on your trust journey? And how do you determine your path forward?

Our solution

Digitisation is not only part of the problem with regard to trust, but also part of the solution. Because so much of an organisation's ecosystem takes place online, there is a huge amount of data available. An analysis of this data can help organisations to map and manage trust and changes to it.

The specialists at Deloitte have developed a unique tool that really provides a grip on the apparently elusive phenomenon of trust: TrustIQTM. Deloitte’s TrustIQTM diagnostic provides you with an opportunity to quantify the current state of Trust in your organisation. Assessing your organisation’s performance and comparing your scores against leading practices, TrustIQTM illuminates the priority areas of focus for your organisation. Unlock the Trust advantage by taking decisive action to protect, strengthen, and amplify Trust with stakeholders across your ecosystem.

Why Deloitte

  • We perform analysis from both an inside-out and outside-in perspective, drawing on a continually evolving trust index.
  • Our TrustIQTM digital dashboard allows you to visualise your performance across 17 trust domains and 85 trust drivers, providing meaningful, actionable insights.
  • Our TrustIQTM solution allows you to compare your assessment against industry benchmarks and data from our cognitive risk-sensing platform.
  • We track external risk-sensing signals, providing an additional layer of understanding of the market perception of your organisation.

Contact

With TrustIQTM insights you can determine your path forward by balancing your strategies against potential impact. We can join you every step of the way and advise you through every decision and obstacle.

Want to find out more about how specialists at Deloitte can help you build a sustainable trust ecosystem, using TrustIQTM? Please do not hesitate to contact Frédérique Demenint or Gerrie Lenting for more information.

Contact

Frédérique Demenint

Frédérique Demenint

Partner

At Deloitte The Netherlands I am a Partner and lead the Resilience, Crisis & Reputation practice within Risk Advisory. I support leading clients and organizations across sectors in preparing for, mana... More

Gerrie Lenting

Gerrie Lenting

Partner

Gerrie Lenting leads our Forensic & Financial Crime business within Deloitte North West Europe. Gerrie’s drive is to focus on a positive result during complex and delicate regulatory and dispute matte... More