Customer Service Excellence 2023
How can we achieve Service Excellence through an efficient use of Customer Service?
With an increasingly demanding business landscape, it is more important than ever to succeed with Customer and Employee Experience while operating with as high efficiency as possible.
The 2nd edition of Customer Service Excellence is based on insights from 297 service leaders, covering nine industries across Europe. This report highlights key trends that can guide businesses in how to utilize their Customer Service organization to become a true value driver.
2023 Global Marketing Trends
Resilient seeds for growth
Vi presenterar marknadsföringstrender som kan hjälpa er att skapa engagemang och tillväxt.
For our 2023 Global Marketing Trends report, we used executive surveys and conversations conducted in June 2022 with brand leaders to discern how they’ve managed to stimulate growth and capture their thinking as they plan for the coming year.
Customer & Marketing
Brands that grow know that each customer interaction is an opportunity to connect. We call this elevating the human experience. It’s where best for brand meets best for customer.
Customer & Applied Design
Whether your marketing team is digitally fluent, or just beginning to make sense of the digital universe, our specialists can help you navigate a profitable path through new digital customer business models, new digital experiences, and transformational end-to-end digital strategies.
Leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts.
Advertising, Marketing & Commerce
Your brand is at the heart of how you tell your story. But how do you manage, control, and amplify that brand in a digital world where customers each develop their own personal relationship to it?
Innovation, transformation, and leadership occur in many ways. The ability to solve complex issues is critical. Together, we can help you imagine, deliver, and run your business, wherever you compete, using the latest technologies like cloud and cognitive, from strategy development through implementation.