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Crisis Management Services

Be prepared and come out stronger

Crises often have unforeseen impacts that can jeopardize the critical assets, reputation, and financial standing of an organization or community. Deloitte’s crisis management services help our clients prepare to lead and navigate so they may anticipate and react with confidence.

Crises are on the rise. Are organizations prepared?

Despite the perception that crises are becoming more frequent, a 2018 Deloitte study finds that organizations’ confidence exceeds crisis preparedness.

Read the full report: Stronger, fitter, better: Crisis management for the resilient enterprise

Crisis management services

The next crisis that could threaten your organization may already be taking shape, putting your reputation and business at risk. Catastrophic events—whether in the cyber, physical, or financial realm—can evolve quickly, testing the mettle of even the most experienced leaders.

Deloitte’s crisis management solutions provide resilience and disaster management services to public and private sector clients, helping them sense, prepare for, respond to, and recover from major adverse events. Our professionals have experience across all phases of the crisis management life cycle, including strategy, governance, financial and regulatory compliance, business intelligence and data analytics, capital projects and infrastructure oversight, housing recovery, and employee outreach.

So we can help you go into any crisis prepared and come out stronger.

Prepare

  • Business continuity management. Policies, methods, and tools that help leaders prepare, coordinate, and respond to major disruptions to maintain critical business operations.
  • Crisis simulation and wargaming. An interactive technique that immerses participants in a simulated crisis scenario to help evaluate an organization’s response effectiveness and preparedness.

Respond

  • Real-time response. Experienced crisis leaders, combined with operations, finance, technology, and regulatory specialists, ready to deploy within hours of a crisis to support a client’s crisis command center.
  • 24/7 monitoring. Around-the-clock tracking and analysis of multiple sources of data, which can be integrated with a client’s proprietary data, to provide real-time situational awareness.
  • Crisis communications. Ongoing assistance to preempt reputation threats, provide guidance for stakeholder outreach, and control messaging by navigating both social and traditional media.

Recover

  • Grants management. People, processes, and technologies that support proposal, disbursement, accounting, and programmatic compliance efforts related to financial grants stemming from natural disasters or other events.

How Deloitte can help

Our experienced crisis management services leaders, combined with the full breadth of our capabilities, can assist you in preparing for and recovering from mega events.

Our risk specialists, equipped with leading-edge tools and services, can help you spot, assess, manage, and prepare for risks that have the potential to disrupt your enterprise’s business strategy.

Get started today

Deloitte Center for Crisis Management

A crisis of confidence

Awareness of threats isn’t the same as true preparation. More than three-quarters (76 percent) of surveyed board members believe their companies would respond effectively if a crisis struck tomorrow. But less than half (49 percent) of their companies have taken steps to be truly crisis-ready.

Deloitte’s global survey report, “A crisis of confidence,” examines the gap between real and perceived crisis readiness in the eyes of board members and the large companies they direct. Respondents offer their insights and concerns about crisis risks and their companies’ level of crisis preparedness maturity.

The report discusses:

  • Board members’ confidence in their organizations’ crisis-related abilities
  • Perceived vulnerabilities and companies’ efforts to address them
  • The role of the board before, during, and immediately after a crisis—what to ask and do
  • Practical steps to advance on the journey from crisis awareness to crisis readiness

About Deloitte Risk and Financial Advisory

Deloitte Risk and Financial Advisory helps organizations effectively navigate business risks and opportunities—from strategic, reputation, and financial risks to operational, cyber, and regulatory risks—to gain competitive advantage.

We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries.

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Deloitte Risk and Financial Advisory

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Rhoda H. Woo

Rhoda H. Woo

Managing Director | Deloitte & Touche LLP

Rhoda is a Deloitte Risk and Financial Advisory managing director in the Crisis Management practice of Deloitte & Touche LLP. She specializes in helping clients with the full lifecycle of crisis activ... More

Kathryn A. Schwerdtfeger

Kathryn A. Schwerdtfeger

Partner | Deloitte Risk and Financial Advisory

Kathie is a Deloitte Risk and Financial Advisory partner serving as the National Grants Management and Recovery practice leader in the Risk Intelligence practice of Deloitte & Touche LLP. She oversees... More

Damian Walch

Damian Walch

Managing Director | Deloitte & Touche LLP

Damian is a Deloitte Risk and Financial Advisory managing director in the Risk Intelligence practice of Deloitte & Touche LLP. As a resilience leader for more than 25 years, he has assisted companies ... More

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