Who are we – Operate

Operate enables Deloitte to deliver end-to-end services and exceptional client value. We serve as an extension of our client’s organisation that run, maintain, or innovate a technology, process, or function on a recurring basis, and often over many years.
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What does Human Capital as a Service do?

Offering overview

  • Support all HC offerings and focuses on our biggest bets – by building technology that provides data, analytics, and insights that can be embedded more easily and earlier in Advise, Implement and Operate engagements.
  • Integrate our Assets, Operate, and Advise-as-a-Service to deliver even more value to our clients while partnering with our ecosystems and alliances to build-with for new services and new assets.
  • Extends our existing consulting services through strategic partnership and provides as a Service capabilities through innovation hub, outsourced function, and capability augmentation services.


Our market offerings

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HC Platform Operate

Ensures clients’ human capital management (HCM) platforms shift and adapt at the pace of the business change after day one “go live”. Brings the tech know-how and talent to keep the platforms running smoothly, securely, reliably and cost-effectively day in and day out.
KEY SERVICES & OFFERINGS
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  • Application Management Services (AMS). Keeping HCM platforms running smoothly, securely, reliably, and cost-effectively – day in and day out.
  • Release Management. Evaluate, deploy, and adopt new features/ongoing cloud releases.
  • System Health Checks. Rapidly gain solution insights & prioritize enhancements.
  • Phase X Deployment. Increase and grow your platform with new module implementation.
  • HR Function Outsourcing. Manage HR services & capabilities and effectively working with other functions to achieve business objective and great employee experience
WHEN & HOW TO ENGAGE
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  • Deployment of Cloud based HR solution that aligns with industry growth and best practices.
  • Workforce management difficulties impact hiring and retention of skilled HR technology resources.
  • Need to reshape/optimize current HR cloud solutions and/or expand to new functional or technical areas that support organizational changes.
  • HCM platform refinement & improvements to generate consumable business insights and analytics reporting.
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HC People Sustainability

Help clients to achieve their strategic objectives through project support, manage change and organisation demand through data-driven tools, analytical insights and cloud-specific learning tools, and support HR process outsourcing or transactional support through As-A-Service offerings.
KEY SERVICES & OFFERINGS
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  • Org Design. Managed workforce insights and design services tailored to accelerate structural decisions, enable more efficient productivity, alignment across functions for requirements gathering, and optimized investment in HCM analytics modules.
  • Project & Program Management. Support/drive projects with project management support services, structure & governance, and data reporting.
  • Enable and Adopt. Change strategy and analytics, engagement, communications, and training to support ongoing needs.
 
WHEN & HOW TO ENGAGE
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  • Need for on-demand project management and subject matter advising to understand magnitude and timing of project needs.
  • Opportunities to optimize capacity and establish measures around resource/performance management.
  • Desire to upskill and certify professionals in order to build cloud engineering knowledge and expertise.
  • Build out a change management office to support talent initiatives impacting employees across the globe.
  • Enhance organizational design capability, track, and measure effectiveness and decision rights.
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Why Deloitte

Flexibility. Support and drive effective efficient approaches across the organization and technology landscape.

Specialization. Deep Human Capital talent and certified specialists to understand the business.

Data Rich Analytics. Analytics capabilities deliver outcome-oriented intelligence to drive smarter, faster decisions.

Perspective. Industrial scale and collaborative ecosystem relationships help us to see what lies ahead in markets and influence vendor product road maps.

Innovation. End-to-end integrated delivery model, proprietary tools, and accelerators to help keep practices at the leading edge.

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Download the brochure

Learn more about our services

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Platform Operate

Keep your HCM platforms running smoothly, securely, reliably, and cost effectively—day in and day out

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HR Business Process as a Service (BPaaS)

Create capacity and capability to enable your people strategy

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Organisation Design as a Service (ODaaS)

Strengthen organisation design capabilities and enable long-term organisational health
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Project Management as a Service (PMaaS)

Drive transformation, improve productivity, streamline business operations
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Enablement and Adoption as a Service (EaaS)

Driving enablement and adoption: Empower to embrace change

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Get in touch

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Oloan Manurung

Human Capital as a Service (HCaas) Leader
Technology & Transformation
Deloitte Southeast Asia

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