Governance

Our Shared Values

Responsible business practices

Our responsible business practices summarize our approach to conducting business, which encapsulates our core values and the dedicated pledges we have undertaken to remain a trusted institution. In communications, our primary goal is to motivate our people to embrace responsible business mindsets while fostering trust in Deloitte as a positive influence in the world. These fundamental principles form the bedrock of our decision-making processes, encompassing our people, society, clients, and the broader environment.

Maintaining ethics and transparency

Our Code of Conduct is the ethical compass for everything we do. Ethical behaviour is not negotiable. Likewise, our Supplier Code of Conduct outlines the fundamental principles and expectations for companies with whom we do business.

According to the latest internal ethics survey, 98% of respondents believe Deloitte is an ethical place to work. We continually reinforce our culture by enhancing awareness and promoting transparency. All our people are obligated to complete training on anti-discrimination, anti-harassment, and anti-corruption. To ensure an open environment, we provide numerous channels through which professionals and practitioners, partners, and third parties can raise concerns about potential misconduct.

The latest Deloitte Canada Transparency Report provides an overview of our legal structure, our governance, ethical, and independence principles, and our quality-control procedures. It also outlines the actions we’ve put in place to continually advance audit quality and support our commitment to upholding public trust and leading the profession as a trusted institution.

Protecting our brand, upholding public trust

As a regulated entity, Deloitte holds a distinct and respected position in the industry. The markets rely on the audit work we perform for Canadian public and private organizations. With this privilege of having the public’s confidence comes the responsibility to safeguard our brand through independence and effective risk-management practices.

As we expand into various business lines, products, and client segments, in conjunction with the rapid advancement in artificial intelligence technologies, the process of accepting clients and mandates becomes more sophisticated. Emerging business opportunities often raise questions concerning their alignment with our Purpose and the public interest. Consequently, the decision to engage, restrict, or decline such associations requires multiple perspectives.

To address this, we have established an assessment group that is responsible for determining the acceptability of client engagements. Our Public Interest Committee also evaluates clients and engagements, from the perspective of whether performing the work genuinely serves the public interest.

To ensure we meet the highest standards of work quality, we employ robust risk and compliance processes, and we maintain objectivity regarding the services we deliver.

Data and privacy for good

We also recognize that the ethical use of data and the strategic importance of privacy are critical components of these promises. At the heart of our business values lies the protection of personal information, which is embedded in our Code of Conduct and underscored by oversight from the Deloitte Executive Committee and Board of Directors. Our privacy policy forms the cornerstone of our privacy program, which is designed to adhere to the requirements of the Deloitte network, privacy-by-design principles, contractual obligations, and applicable data protection laws. Our policy addresses the collection, use, and disclosure of personal information of our people and clients and requires impact assessments to ensure we build privacy into each stage of program and application development.