Deloitte Digital and Salesforce

Transformation with Trust

Deloitte Digital uses creativity, technology, data-driven insights, and the power of collaboration to help you transform impersonal transactions into trusted relationships. We’re innovators, designers and architects of the future who look beyond the customer—to the human—to help you build loyalty. Relationships built on trust inspire loyalty. And measuring trust has been elusive—until now. Backed by proprietary research, Deloitte can help you gain insight and provide transparency into how your business is performing. But, more importantly, we can help you build new relationships while strengthening existing connections with your customers, your employees, and your communities.

Meet us at the intersection of data and design

We work with forward-thinking organizations worldwide to help imagine, deliver, and run the future across each platform, each device, and each step of the journey. We look beyond the customer—to the human—to help our clients create experiences that build connections to drive loyalty that can fuel bottom line results.

Find out how we helped Quebec’s Ministry of Health move from reactive processes to proactive strategies, with the help of Salesforce.

Industry experience

Consumer

We work with global brands to create leading strategies for the near future in the Automotive; Consumer Products; Retail; and Transportation, Hospitality & Services sectors. Together with Salesforce, we use proprietary data and leading technology to help you get closer to your consumers.

Energy, Resources & Industrials

Deloitte’s Energy, Resources, and Industrials industry specialists provide integrated solutions to the Oil, Gas & Chemicals, Power, Utilities & Renewables, Mining & Metals, and Industrial Products & Construction sectors offering deep industry knowledge and a global network.

Life Sciences & Health Care

Rapid transformation in the life sciences and health care industry can require organizations to strike a balance between patients’ demands, market potential, and policy compliance, while continuing innovation. Together, Deloitte and Salesforce offer solutions that can help clients remain competitive in this constantly evolving market.

Financial Services

Deloitte’s financial services industry specialists can provide comprehensive, integrated solutions to the Banking & Capital Markets, Insurance, and Investment Management sectors. Our breadth of services and industry knowledge allow us to understand each client’s specific business needs. Together with Salesforce, we help bring a human-centered approach to digital transformation to help financial services organizations stay competitive in an ever-changing environment.

Government & Public Sector

We are committed to improving public outcomes through a focus on people and solutions designed for impact. Together with Salesforce, we think about the complex matters facing the public sector and work to develop relevant, timely, and sustainable solutions for our clients.

Technology, Media & Telecom

Deloitte’s Technology, Media & Telecommunications (TMT) industry practice brings together one of the world’s largest group of specialists respected for helping shape many of the world’s most recognized TMT brands—and together with Salesforce, we help those brands thrive in a digital world.

Cloud capabilities

Commerce

Digital acceleration has become crucial for many B2C businesses. Similarly, B2B businesses should establish online direct-to-consumer channels to supplement their traditional selling channels. Salesforce and Deloitte Digital can help organizations transform to online offerings in as little as two to five weeks. Salesforce Commerce Cloud, connects payment, tax, shipping, and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.

Service

The customer demand for fully functioning services organizations and experiences increases every day. Deloitte Digital has spent years integrating state-of-the-art Salesforce solutions to bring them to clients through our network of member firms. Our service offerings deploy solutions that help respond to urgent business needs, scale to spikes in demand, and connect agents and customers in a personalized and responsive ecosystem.

Sales

Deloitte Digital sales transformation capabilities and experiences are helping organizations reimagine their entire customer journey through strategies spanning analytics, performance management, digital enablement and more. With the right sales methods and digital tools, salespeople can better understand their customers. When you better understand your customers and their needs, you can go beyond products and solutions and deliver the types of experiences customers have come to demand. 

Marketing

Today’s Chief Marketing Officer has a growing number of opportunities to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key platform we can help clients create insight-driven engagement, increase customer loyalty, and realize profitable growth. No matter what industry, your products and services end up in the hands of humans. By elevating the human experience, we can help you build and maintain strong relationships as your customers’ preferences and expectations evolve.

Mulesoft

As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences. In a rapid technology environment, CIOs and technology leaders should be nimble, findings ways to innovate faster and stay ahead of the competition. To that end, we can help meet the continuously evolving demand to connect to data that can be used to take advantage of disruptors and create transformation opportunities for the business.