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Tax transformation-trends survey
Part one: Operations in focus

Tax transformation-trends survey
Part one: Operations in focus
New Deloitte research reveals that tax leaders are under increasing pressure to add strategic value to their companies as the move toward business-model transformation accelerates. Based on the results of a global survey on trends in tax transformation (see below) and on in-depth interviews with corporate leaders, we delve deep into three aspects of the transformation: tax operations, talent, and technologies. For each, we review and explore the insights from global business, tax, and finance executives, and share their strategic perspectives. The first in this series is Operations in focus.
Recent Deloitte research revealed six distinctive observations involving the direction of company tax departments
Click on each tab below to explore the interactive charts, which illustrate what we discovered. We also explored several aspects in more depth in a three-part series; see the box above for the most recent instalment.
Observation 1: Businesses are increasingly seeking strategic counsel from their tax teams
Companies are being pushed to develop new digital products and distribution channels, and to accelerate their sustainable transformations—which is taking them into uncharted tax territories. In response to key questions, tax leaders from around the globe said their teams must have the resources and skills to provide more extensive advice to other divisions on digital business models (65%), supply-chain restructuring (49%), and sustainability (48%) over the next two years. This means redefining tax professionals’ priorities and focus, as well as speeding up the adoption of advanced technologies and lower-cost resourcing models in order to meet compliance requirements and free up time.
Collaboration with business counterparts has to become tax’s core focus as companies navigate post-pandemic recovery
Which of the following issues will be the biggest drivers of change for your tax-operation and resourcing models over the next 1–2 years? (Rank 1-4)
There’s still a heavy compliance load today, but the vision for the future would be that much of that falls away and tax people become subject-matter experts who help program the machine, ensure quality control, and redirect their time to advisory activity.
Joanne Walker, Group Tax Director, BT Group PLC
The crisis caused a flurry of stress-testing exercises, which triggered a surge in tax forecasting demands. We had to do two years’ worth of forecasting in 12 months.
Richard Craine, Group Tax Director, Barclays
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