Customer and Marketing Strategy


Business Transformation

We focus on catalysing enterprise transformation, including shaping the business transformation strategy and prioritizing strategic capabilities.

Successful businesses anticipate and own disruptions by setting their course and building the capabilities they need to stay ahead. Monitor Deloitte's Business Transformation practice works with executives to catalyze enterprise-wide business transformation, including shaping the business transformation ambition and strategy, formulating new business models and prioritizing strategic capabilities and operating model imperatives.

This team works closely with Operations Transformation’s EMD team to further design these capabilities and operating models and convenes other Deloitte services to architect the complete business transformation program. Then, we help keep the moving parts connected, while maintaining visibility and a relentless focus on achieving the value our clients seek.

Our business transformation approaches, tools, and accelerators are applicable to the range of disruptors executive teams are tackling, today. Simply put, we create the context for our clients to pursue their transformation with confidence and offer the support to design and pursue an achievable transformation to realize their value ambitions.

Contact for Financial Services

Patrik Spiller - Head of Monitor Deloitte Strategy Consulting

Patrik leads the Monitor Deloitte Practice in Switzerland. He has over 15 years of experience in banking industry consulting. He supported many leading international banking institutions and wealth managers in the development of major transformational strategies, M&A assessments, strategies and plans, and IT strategies as well as strategic cost reduction initiatives.

+41 58 279 6805

Contacts for Life Sciences & Health Care

Alessandro Ucci - Partner, Monitor Deloitte Life Sciences

Alessandro is a Partner in the Monitor Deloitte’s Life Sciences practice with focus on commercial excellence. He has more than 14 years of management consulting experience across EU and in the US. He advises global Life Sciences companies in areas such as business and commercial model innovation, product launch, customer engagement and experience. He has led end-to-end commercial transformations enabled by digital and analytics.

+41 58 279 7145

Barri Falk - Partner, Monitor Deloitte Life Sciences

Barri is a Partner who currently leads our Monitor Deloitte Life Sciences practice in Switzerland. Barri is a cross-cultural leader with more than 28 years of global pharmaceutical experience, with a particular emphasis on R&D, commercial growth strategy and business model transformation. She has extensive experience in helping global Life Sciences companies define where they will play and how they will win with therapeutic area and product launch strategies, operating model transformations, real world evidence strategies, and digital innovations in customer engagement.

+41 58 279 9137

Contact for Consumer & Industrial Products

Nico Kleyn - Partner, Consulting

Nico, Consulting partner, leads the Life Sciences consulting practice in Switzerland and co-leads Deloitte’s European Pricing Centre of Excellence. Nico has over 17 years’ experience advising leading multinationals in improving their top and bottom line, by developing and implementing growth strategies through commercial, operational and technology enabled transformation programmes.

+41 58 279 8166