Asian Financial Forum


Deloitte's perspective on key themes of AFF 2015

Asian Financial Forum 2015

Deloitte is proud to be the Diamond Sponsor of the Asian Financial Forum (AFF) 2015, and to provide a selection of research and thought leadership reports aligned with the conference theme of “Asia: Sustainable Development in a World of Change”.

Post-workshop report

Insights from the Deloitte Workshop "Staying ahead of the pack in financial services in the age of the Internet of Things"

This post-workshop report shares with you the experiences and visions of our panel of financial services business and thought leaders of how they embraced the potential of the Internet of Things to transform their businesses.


Download the report

[English] [Simplified Chinese] [Traditional Chinese]


  • Auto insurance telematics: The three-minute guide
    After considerable industry buzz, telematics and usage-based insurance are becoming a reality. Auto insurers are adopting telematics programs at a rate that exceeds expectations. Why does telematics matter now? How can your business benefit from auto insurance telematics? This short guide provides a brief overview.
  • Bricks and clicks: Mapping the future of branches
    Even after a decade of rationalization, branch networks need to get smarter about location and format to meet the needs of their customers in the digital age. Based on analysis of over 10,400 bank and building society branch locations in England and Wales, 'Bricks and clicks' explores how factors such as population, demographics and the local economy, both current and forecasted, affect customers’ banking needs.
  • Information rich, knowledge poor: Overcoming insurers’ data conundrum
    short-term exercise. But for many insurers, the potential benefits to be derived from the ability to amass, store, define, govern, analyze, and disseminate information - both internal and external - are likely well worth the investment.
  • Overcoming speed bumps on the road to telematics: Challenges and opportunities facing auto insurers with and without usage-based programs
    Behavior-based telematics is disrupting the auto insurance market, challenging non-participating carriers to follow the lead of early adopters or look for new ways to level the playing field. This report explores important considerations for carriers that have jumped in and made a splash in the usage-based insurance market, and addresses the concerns of those who have not yet taken this path but are interested in doing so.
  • The Internet of Things Ecosystem: Unlocking the Business Value of Connected Devices
    The Internet of Things (IoT) has the potential to offer business value that goes beyond operational cost savings. Providers in the IoT ecosystem have a largely unexplored opportunity to develop compelling IoT solutions that explore how the ability to collect and analyze disparate data, in realtime and across time, might transform the business. These developments will play out within and across enterprises, offering opportunities for sustained value creation and even disruption for those who can imagine possibilities beyond the incremental.

Customer experience


  • Cyber security: Empowering the CIO
    Cyber security is no longer an issue that can be resolved simply with more investment in software and equipment. Today's cyber attacks are increasingly sophisticated and complex, driven by elaborate and resilient professional organizations that innovate faster than their targets. Deloitte Australia has developed this handbook providing practical insights into the evolving role of the Chief Information Officer in managing cyber security threats and solutions.
  • Global Cyber Executive Briefing: Lessons from the front lines
    In a world increasingly driven by digital technologies and information, cyber-threat management is more than just a strategic imperative. It's a fundamental part of doing business. Yet for many C-suite executives and board members, the concept of cybersecurity remains vague and complex. Highlighting the top threats for seven key industry sectors, this executive briefing is a starting point for organizations to understand their most important cyber-threats.
  • The SEC's Focus on Cybersecurity: Key Insights for Investment Advisers
    The growing number and complexity of cybersecurity risks facing investment advisers (IAs) has triggered an increased interest in cyber risk management by the U.S. Securities and Exchange Commission (SEC). This point of view outlines key considerations arising from the cybersecurity Risk Alert issued by the SEC's Office of Compliance Inspections and Examinations (OCIE) and describes how IAs can prepare for an OCIE cybersecurity examination and leading practices for IAs to utilise when addressing cybersecurity threats.
  • Transforming cybersecurity: New approaches for an evolving threat landscape
    Over the past three years, growth in cyber crime has continued, if not accelerated, in the financial services industry. 'Transforming cybersecurity' explores how financial services firms can create a dynamic, intelligence-driven approach to cyber risk management to prevent, detect, respond to, and recover from the potential damages from cyber attacks.


  • Banking disrupted: How technology is threatening the traditional European retail banking model
    Faced with the challenges of the financial crisis and re-regulation, retail bankers are distracted from the threat of the “de-banked consumer”. But, as we argue in 'Banking disrupted', banks’ core competitive advantages are being eroded – and they face some tough choices if they are to stay competitive in the digital age.
  • Digital disruption: Threats and opportunities for retail financial services
    The financial services industry faces an unprecedented series of threats: new, agile and hitherto largely unregulated players are emerging and are disintermediating the traditional incumbents. What considerations should financial institutions be taking into account to successfully position and compete with the new breed of hyper-competitive players?
  • Digital disruption in Wealth Management: Why established firms should pay attention to emerging digital business models for retail investors
    Over the past 10 years, numerous startup firms with digital business models have emerged within the wealth management industry. The disruptive power of digital technologies business models is creating opportunities for new firms to make a big splash in the sector. Established firms that do not learn from digital startups and adjust their business models accordingly could find themselves at a significant disadvantage in the marketplace.
  • Digital Transaction Banking: Opportunities & Challenges
    Digital adaptation started off as an option but has evolved into a necessity in every bank’s agenda around the globe as end-clients are quickly adopting trends cascading from the technology sector in their IT capabilities, business operations, and business models. 'Digital Transaction Banking' explores the digital phenomenon developing in the transaction banking landscape, examines the current state of the incumbents and alternative service providers in the industry, and takes a glimpse into the road ahead.
  • Harnessing the 'bang': Stories from the digital frontline
    Learn what four leading Australian organisations -Telstra, NAB, Westfield and AustralianSuper – are doing about digital disruption in their industries. They share their successes and key learnings. Deloitte sees the themes and suggests questions to ask and a framework to discover the current digital building blocks.
  • South Australia Digital disruption: Digital opportunities
    Deloitte predicts that two-thirds of South Australian businesses will face a significant change to their business operations as a direct result of digital disruption over the next five years. 'South Australia: Digital Disruption, Digital Opportunities' outlines the current South Australian digital economy from a lens of digital readiness, disruption and opportunities.
  • Tech Trends 2014: Inspiring Disruption
    Deloitte’s annual Technology Trends report examines the ever-evolving landscape of technology put to practical business use. The 2014 report discusses 10 trends grouped into two categories, Disruptors and Enablers, that exemplify the unprecedented potential for emerging technologies to reshape how work gets done, how businesses grow, and how markets and industries evolve.


  • 2015 Banking Outlook: Boosting profitability amidst new challenges
    The U.S. banking industry is entering a new phase in its post-crisis journey, with a much sharper focus on boosting profitability. The outlook, produced by the Deloitte U.S. Center for Financial Services, provides an analysis of industry priorities and anticipated trends based on interviews with our leading banking practitioners to predict what's coming in 2015.
  • 2015 Capital Markets Outlook: Preparing for takeoff
    Capital markets firms are trying to move on from painful restructuring to a more sustainable and profitable future. In short, they are preparing for takeoff. But this does not mean that their flight path will be smooth. In this outlook, the Deloitte U.S. Center for Financial Services highlights six areas that capital markets firms will likely have to prioritise in 2015.
  • Asia Pacific Economic Outlook: January 2015
    The January 2015 edition of this monthly periodical gives a near-term outlook for China, India, Indonesia, and Myanmar. The Chinese economy continues to slow. Growth in India is gradually gaining momentum. Structural reforms by Indonesia’s new government are promising. Myanmar is riding high on foreign investment.
  • Competitiveness: Catching the next wave﹣China
    China has the opportunity to be a world leader in a number of important areas that will be cornerstones of global growth in the decades to come. This report in Deloitte’s competitiveness series aims to put China’s history of growth into broader perspective, and identify key industry sectors that will help power the nation’s “next wave” of sustainable growth.
  • Fuelling growth: Prospects, challenges and the road ahead
    India’s banking industry looks set for greater transformation. In the next five to ten years, the sector is expected to create up to two million new jobs driven by the efforts of the Reserve Bank of India (RBI) and the Government of India to expand financial services into rural areas. Two new banks have already received licences from the government, and the RBI’s new norms will offer incentives to banks to spot bad loans and take necessary recourse to curb the practices of rogue borrowers.
  • Global Economic Outlook: 4th Quarter 2014
    The fourth quarter edition of Deloitte’s Global Economic Outlook offers timely insights about the Eurozone, the United States, China, Japan, India, Russia, Brazil, and the United Kingdom.
  • Realignment & Reforms: Increasing the Outreach of Indian Financial Services
    The Indian Economy has entered a resurgent phase with the GDP growth having touched its highest point in the past two and a half years. A spurt in growth, aided by a number of economic reforms and forward looking policies, waning inflation levels, steady foreign investments and an increasingly stable currency exchange, the economy is at its prime as compared to the last few years.
  • Small business, big technology: How the cloud enables rapid growth in SMBs
    In a world that is increasingly underpinned by cloud technologies, the key question to current or prospective start-up founders is whether you can afford to devote time, capital and management focus on building IT capabilities for a proposition that may change beyond belief in the fight for survival. In this report, commissioned by Google, Deloitte found that SMBs using cloud technology to overcome their growth challenges grow 26% faster and deliver 21% higher gross profits. 85% of those surveyed believe cloud enable their business to scale and grow faster.
  • Top 10 trends and prospects of the Chinese Banking Industry 2014
    In 2013, the profit growth of China's banking sector continued to decline with the tremendous impact of interest rate marketisation and the robust growth of internet finance in the traditional commercial banking sector. Traditional commercial banks are now in need of changing their way of thinking to accelerate business transformation and product innovation in order to meet the rapidly changing market conditions and challenges. This annual report summarises and examines 10 of the most discussed issues in the Chinese banking sector which are expected to exert major influence on the industry in the next two to three years.


  • 2015 Commercial Real Estate Outlook: Enhance Technology. Enable Innovation.
    Whether it's the pressure coming from non-traditional competitors, the evolving threat of cybercrime, the imperative to be sustainable, or the rising cost of regulatory compliance, commercial real estate executives have ever evolving challenges. The 2015 Outlook from the Deloitte U.S. Center for Financial Services, shares our views on industry trends and priorities for 2015.
  • Deloitte Perspective: Financial innovation: The challenge to businesses, regulators, and the marketplace
    Volume II of Deloitte Perspective focuses on innovations in the financial sector. With close scrutiny, it digs into the challenges and opportunities to business, regulators and the market in the financial industry. With advances in digital technology, the dynamics of globalisation, massive aggregations of data and shifts in consumer buying habits and activities, a mix of innovative financial products and services has emerged and developed rapidly.
  • From follower to leader: Innovation strategies in retail financial services
    How can followers approach innovation in their quest to overtake industry pioneers? ING Direct is just one example of a follower who grew to become a market leader. Achieving market leadership years after a pioneer has created the market may seem daunting, but it can be done. The key question, of course, is how.
  • The hero's journey through the landscape of the future
    Rapid advances in technology and the liberalisation of public policy have shaped a world in which large companies face increasing performance pressure amidst sinking return on assets, intense competition, and changing workforce dynamics. Individuals are taking advantage of lowered barriers to market entry and commercialisation to become creators in their own right. As a result, a new economic landscape is beginning to emerge in which a relatively few large, concentrated players will provide infrastructure, platforms, and services that support many fragmented, niche players.
  • The next billion dollar idea: Big things have small beginnings
    The world as we know it is changing. The pace of technological advancement has been unprecedented. Its disruptive potential is further amplified by changing consumer behaviour and an abundance of capital ready to fund innovative ideas. This report explores how you will need to be an active participant in the innovation ecosystem and harness external and internally generated innovation to stay ahead.


  • 2014 Global Mobile Consumer survey - China edition: Age of mobility
    The China edition of Deloitte's Global Mobile Consumer survey provides unique insights into how Chinese consumers in different demographics interact with mobile devices. We asked Chinese consumers broad yet specific set of questions such as how likely they are to subscribe 4G if available in their area, what feature they would use more if carrier network is three to five times faster, how frequent they change their mobile phones, how many apps they download per month, and how mobile advertisement impacts their buying decision.
  • Explore the Future of China’s Mobile Internet
    The global landscape of mobile internet and analyses, its development among various industries, future opportunities, challenges and responses from a global perspective are discussed in this report. We interviewed a number of leading practitioners in the finance, education, media and publication, games and medical care sectors for in-depth discussions on their strategic layouts and solutions in coping with the imminent era of mobile internet, and proposed new business models applicable to them.
  • Investment management, mobility, and managing investor security concerns
    The investment management industry, like many other industries, is in the process of developing mobile offerings for both clients and advisors. In many ways, the current state of the mobile channel harkens back to the early days of the Internet. How can investment management firms capitalise on the demographic of mobile users, many of which fall into the affluent or emerging affluent segment? How can firms overcome security concerns?
  • Mobile banking in a post-channel world: new vision and new strategies
    In spite of growing usage rates, many customers have yet to adopt mobile banking. Perhaps more troubling, the industry remains stuck in a me-too mode: slight innovations, quickly replicated, bring no significant advantage to the pioneer. Meanwhile, many banks have yet to go beyond cost control and drive revenues through mobile. And perhaps more importantly, banks haven't fully leveraged the mobile technologies available today, such as biometric authentication, video features and location sensing.
  • Mobile engagement: Insurers look to connect with consumers on the go
    While many insurance companies have adapted their basic online services for mobile platforms, the Holy Grail of differentiation has yet to be seized by most industry players. To accomplish that feat, carriers will have to better capitalise on the unique capabilities of smartphones and tablets as well as other types of mobile technology so they can engage more fully with both clients and their own personnel over such devices.
  • Mobile financial services: Raising the bar on customer engagement
    While many financial services companies have been relatively quick to jump on the mobile bandwagon, the industry still has a long way to go in capturing the full potential of this rapidly evolving technology. Mobile capabilities have quickly become table stakes. For instance, almost all major banks, insurance companies, and investment firms have mobile apps. However, according to our recent survey of consumers, an alarmingly high percentage of respondents are unaware of financial services mobile apps available to them.


  • Bitcoin: The new gold rush?
    Mainstream perception of Bitcoin, much like the cryptocurrency itself, has been volatile. Aside from this volatility and other challenges around regulatory oversight and security concerns, there are clear benefits, particularly for payments. What will it take to get Bitcoin into mainstream adoption? What might the future of cryptocurrencies mean for traditional financial services?
  • mPay Insights 2014: Translating to transactions
    If technology led financial inclusion is likely to be the answer for cost effective, rapid deployment and quality services for the bottom of the pyramid, mobile enabled technology is expected to act as a disruptive catalyst for this growth which the economy needs and wants to witness. 'Translating to Transactions' focuses on the potential of the mobile payments solutions in the Indian market.
  • Reading the global payments radar: Scanning for opportunities and potential threats in the payments market
    Continued improvements in credit quality and the underlying employment numbers have furthered our optimism for the payments industry. A shift from addressing compliance and risk weaknesses back onto the growth agenda is clearly taking place. The focus on growth has also been accompanied by an increase in payments innovation. And along with it, further uncertainty for the traditional industry leaders.
  • The Apple venture into NFC payments: Payments 2.0 and what it means for banks
    On 20 October 2014, Apple© released its Apple Pay™ mobile payments solution. Following the release of the iPhone© 6 mobile device and iOS 81 on 9 September, Apple has added the last component for an integrated mobile payments solution with near-field communication (NFC) technology. How might this launch represent a change in the dynamic surrounding NFC-based mobile payments in particular, and what barriers may remain for NFC payment adoption to present a disruptive change to the incumbent payment players?

Risk & Regulation

  • 2014 global survey on reputation risk: Reputation@Risk
    What’s your company’s reputation worth? If the more than 300 business executives who participated in our global study on reputation risk are correct, a company’s reputation should be managed like a priceless asset and protected as if it’s a matter of life and death, because from a business and career perspective, that’s exactly what it is. The Reputation@Risk survey report examines what organisations around the world are doing to get in front of this critical issue.
  • Assurance for growth: 2015 planning priorities for internal audit in financial services
    Assurance for growth' explores the key planning priorities that internal audit functions should be covering in 2015, whilst they continue to operate against a backdrop of heightened regulatory scrutiny, emerging best practices and increasing stakeholder expectations. A number of new areas of focus have emerged, driven by the development of new corporate strategies in response to increased economic confidence, shifting regulatory priorities, and the need to build on 2014’s ‘first-cut’ approaches to topics such as governance and culture.
  • Deloitte on disruption: Changing course in a disruptive world
    The challenge facing organisations today is how to anticipate, adapt, manoeuvre, make decisions and change course as needed . And really, the only way to respond is by changing your approach to risk.
  • Regulatory change: It is not about "ticking the boxes"
    Leading organisations are seeing regulatory change as an area for competitive advantage. In our experience, this means that an organisation needs to understand the rationale behind regulation, how it can become an opportunity in the business and how to position it as such to its key stakeholders.
  • Risk Appetite & Assurance: Do you know your limits?
    In 'Do you know your limits?', we present our perspectives on an emerging consensus regarding what constitutes an effective risk appetite framework, and consider the implications for Internal Audit functions of the Financial Stability Board’s consultation paper, 'Principles for an Effective Risk Appetite Framework'. Additionally, the paper contains our perspective on how Internal Audit functions can leverage an effective risk appetite framework to enhance their own activities.
  • Risk Transformation Aligning risk and the pursuit of shareholder value
    While financial institutions may have borne the brunt of the most recent regulatory storm, virtually all companies operating on a significant scale face similar challenges, albeit in different ways and at a different scale. These challenges demand a shift in management focus, from risk management as a corporate function to risk management as a discipline which is embedded across the enterprise and viewed as a strategic asset.
  • Risk and Regulatory Review: It's time
    The consistent underpin in this 2014 issue of Deloitte Australia's 'Risk and Regulatory Review' is the heightened focus on regulation from both the regulators’ and the consumers’ perspective. Whether it is wholesale conduct risk, advice, liquidity, the Financial System Inquiry or protecting client assets, these regulatory hot topics are demanding more from financial institutions right now and into the future.
  • Top 10 for 2015: Our outlook for financial markets regulation
    In this year's outlook, the Deloitte EMEA Centre for Regulatory Strategy has set out 10 key areas where it expects significant progress in the regulatory agenda during 2015. There are grounds for cautious optimism that 2015 has the potential to be a turning point, when the focus of the post-crisis regulatory agenda shifts from repairing balance sheets and reputations to the role of financial services in promoting jobs and growth, and from proposing new rules to implementing those agreed over the last few years.
  • Wizards & trolls: Accelerating technologies, patent reform, and the new era of IP
    Not long ago, protecting intellectual property was primarily the purview of technology and pharmaceutical companies. More recently, however, industries in the path of these accelerating technologies have begun to find themselves grappling with an urgent and often critical need for IP fluency.


Visit us on our official Youtube channel for a list of Deloitte videos aligned with this year's theme at Asian Financial Forum (AFF), with titles covering:

  • Maximize the value of your data from the inside
  • Banking on innovation
  • Software robotics - Virtualising the workforce
  • Introducing the Deloitte Greenhouse
  • Digital disruption - Short fuse, big bang? (Building the lucky country series)
  • Cyber Security. Evolved.
  • Cyber Intelligence Centre Introduction
  • Tech Trends 2014 - Inspiring Disruption
  • Reputation@Risk
  • The future of bank branches
Did you find this useful?