Tools
IRENA FOR GOVERNMENT SUPPORT
Your Extra Contact Center Capacities
Protect citizens' individual rights and give them quick answers while staying within a limited budget.
Government is here to protect the individual rights of citizens, but also to provide important services that are essential for a well-functioning society. Most ministries have phone lines and call operators set up for this purpose; however, citizens often complain that it is impossible to reach call operators or get quick answers to questions. To save costs, ministries are usually constrained and accept this as standard. What if we told you that with Deloitte’s Intelligent Virtual Contact Center IRENA FOR GOVERNMENT SUPPORT, you canscale up your contact capabilities to meet citizen demand while staying within a limited budget?
Go back to the IRENA Homepage
Scheduling
Residents often call a government ministry to schedule or reschedule an appointment. They often spend hours on hold and finally end up coming into the office because they were unable to make an appointment by phone or online. As a result, ministries get a bad reputation for providing services. With IRENA FOR GOVERNMENT SUPPORT, ministries can massively improve their contact capabilities without having to add additional call operators or make long-term investments. Voicebots & Chatbots can answer calls instantly and help provide information or schedule appointments, while operators can handle more complex questions.
Key Benefits
-
Immediate connection to a Smartbot
-
Easy Smartbot scheduling
-
Automated navigation through platforms
-
Immediate solution with no long-term investment
Subsidy Info
When the government approves an extraordinary subsidy for its citizens, it asks them to follow instructions and register. The government wants to provide an easy system for answering questions and providing information, but it does not always succeed. For this, IRENA FOR GOVERNMENT SUPPORT is the perfect solution – by scanning a QR code from a website or a poster, anyone can start a conversation with a Chatbot or jump on a call with a Voicebot. The Bot can help answer questions or guide people to useful information, and, for more complex queries, connect the caller to a human agent.
Key Benefits
-
Easy access to information via QR code
-
Smartbot-assisted contact experience
-
Enrolment assistance with Smartbots
-
Easy feedback from contacts
Status Updates
After a visa appointment, a foreigner finds their academic transcript and wonders if it is missing in their application. A couple applies for a marriage certificate and hasn’t heard back from the office for a few weeks. In both cases, people need updates on the status of their cases. They try calling the appropriate offices, but it seems impossible to reach anyone. Both situations can be resolved with IRENA FOR GOVERNMENT SUPPORT. In the first case, a Voicebot or Chatbot could directly access the foreigner’s case, provide a status update, and mention any missing documents. In the second case, the Smartbot could provide a status update on the marriage certificate via an application number.
Key Benefits
-
Immediate assistance from Smartbots
-
Workers able to focus on in-office tasks
-
Real-time translation in 60+ languages
-
Multi-factor authorization for security
Other use cases
-
Healthcare
Solution for onboarding patients and medical exams
Find out more -
Crisis Management
Solution for helping refugees adapt to a new situation
Find out more -
Disaster Recovery
Solution for onboarding patients and medical exams
Find out more -
Outreach Campaign
Solution for sending alerts and notifications to customers
Find out more -
Other
Solution for everything you think about when improving your business
Find out more
Contact
We are ready to show you our Intelligent Contact Center in practice
-
Jan Hejtmánek
Partner
jhejtmanek@deloittece.com +420 731 685 523 -
Petr Kaválek
Senior Manager
pkavalek@deloittece.com -
Jan Stoklasa
Manager
jstoklasa@deloittece.com -
David Schopf
Senior Consultant
dschopf@deloittece.com