Tools
IRENA FOR HEALTHCARE
Your Extra Contact Center Capacities
When patients get the information they need. Quickly. Effectively. In different languages. In a GDPR-approved form.
If you’ve ever made a doctor’s appointment or tried to get feedback from a medical exam, you probably know how difficult it is to reach someone on a call. With Intelligent Virtual Contact Center IRENA FOR HEALTHCARE, patients no longer have to deal with this experience. With a GDPR-approved patient contact system, hospitals and doctors can now follow up with clients to provide medical results and allow for easy scheduling.
Go back to the IRENA Homepage
Onboarding
When going to the hospital or searching for a healthcare institution, citizens face several obstacles: unanswered calls or long wait times for receptionists, a series of documents and paperwork, a need to repeat different steps when documents are missing, and a way to connect with the right doctors. IRENA FOR HEALTHCARE allows for a smooth onboarding process that can often be completed through self-service. The patient is provided with a QR code to access the Intelligent Contact Center. Chatbot then guides the patient through registration.
Key Benefits
-
Immediate connection to a Voicebot
-
Bots ask questions and fill in forms
-
Real-time translation in 60+ languages
-
Quickly accessible resource database
Pre-Medical
After the patient has been onboarded, it is important to understand their potential chronical problems, allergies, past vaccinations, and other immediate problems. IRENA FOR HEALTHCARE allows for pre-medical self-assessment using Voicebots and Chatbots. Bots will go through a standardized series of questions and when further details are required, they can ask follow-up questions. All answers are recorded into the medical facility so that no manual work is required.
Key Benefits
-
Pre-medical checks on the phone
-
GDPR-approved data collection
-
Real-time translation in 60+ languages
-
Bots input data directly to the medical system
Medical Exam
During the medical examination or aftercare, patients, doctors, and other staff need to communicate. In case the patient is from a foreign country, a language barrier often exists. Although there are several free translation services, they typically lack HIPAA certification and GDPR compliance. IRENA FOR HEALTHCARE can support dialogue translation and conversation in real time, while meeting the strict security and compliance policies, both GDPR principles and tech components that are HIPAA certified.
Key Benefits
-
Immediate translation available
-
GDPR approved, HIPAA certified
-
Real-time translation in 60+ languages
-
Multi-factor authorization for security
Other use cases
-
Crisis Management
Solution for helping refugees adapt to a new situation
Find out more -
Disaster Recovery
Solution for onboarding patients and medical exams
Find out more -
Government Support
Solution for informing the citizens about important news
Find out more -
Outreach Campaign
Solution for sending alerts and notifications to customers
Find out more -
Other
Solution for everything you think about when improving your business
Find out more
Contact
We are ready to show you our Intelligent Contact Center in practice
-
Jan Hejtmánek
Partner
jhejtmanek@deloittece.com +420 731 685 523 -
Petr Kaválek
Senior Manager
pkavalek@deloittece.com -
Jan Stoklasa
Manager
jstoklasa@deloittece.com -
David Schopf
Senior Consultant
dschopf@deloittece.com