Customer Service Excellence Report 2022

The newest edition of Deloitte’s Customer Service Excellence Report intends to track insights on key factors that impact service excellence applying a concept that incorporates understanding both the front-end and back-end of the customer service function.

This year we present insights gained through a survey conducted with customer service leaders in 3 regions - the Nordics, Central Europe and Western Europe.

Did we learn anything new? Did anything surprise us? Of course.
Check out our Customer Service Excellence Report 2022.