Customer Service Excellence Report 2022
The newest edition of Deloitte’s Customer Service Excellence Report intends to track insights on key factors that impact service excellence applying a concept that incorporates understanding both the front-end and back-end of the customer service function.
Deloitte’s International Digital Customer Service Excellence 2022 Survey is out
Deloitte published its second edition Digital Customer Service Excellence Survey results in June 2022, which aims to outline the trends and challenges that will shape the future of customer service operations.
Insight Driven Organizations – How can Global Business Services contribute to the journey becoming on IDO?
what is an Insight Driven Organization (IDO) exactly? We call those organizations IDO that are driven by Intelligence, Insight and Information, in order to be Innovative at an Industrial scale.
Financial digitalisation will undergo a major transformation in 2025
How has COVID-19 changed financial trends in organisational operations and digitalisation?
COVID-19 has had an unforeseen, powerful impact on finance and business: accelerating business innovation, testing the concept of 100% teleworking, catalysing the convergence of industries. Deloitte's updated Finance 2025 study looked at the changes and identified the key trends that are emerging.
Overcoming talent shortages in the GBS sector
The talent shortage has become a serious challenge for most GBS organizations in the last couple of years. Shared services are not alone in facing this issue: from large multinational companies to micro enterprises, all businesses are trying to overcome and manage talent shortages.
Improving data quality and ensuring VAT compliance with Deloitte’s PartnerScan solution
In our previous newsletters we have given insights into the benefits of XML e-invoicing and automated processing of inbound invoices. In our current newsletter, we are focusing on the necessity of gaining preliminary background information about our business partners from a VAT perspective.
Shift from back office to center office
The role of the back office is rapidly changing to support enhanced enterprise integration and breakdown of silos across functions. Traditional back office shared services models are becoming irrelevant as the role of digital expands, with machines and automation redefining work and its delivery.
The European Commission has approved the regional aid map for Hungary for the period 2022-2027
Based on the official communication published on 16 September 2021, the new regional aid map for Hungary for the period 2022-2027 was among the first maps approved by the European Commission.
Shared Services Conference 2022 Highlights
The Robots are ready. Are you?
Untapped advantage in your digital workforce
Our report examine Robotics and Cognitive Automation with a particular focus on Robotic Process Automation (RPA) and its rola in shared services (SSC), global businesses services (GBS) and other administrative organisations.