SSC Solutions


Global Business Services (GBS)

Unlocking growth with improved service delivery

Leading organisations are now using global business services (GBS), which often encompasses both shared services and outsourcing, to create alignment among their business units, serving as a single enterprise organization or network that can drive collaboration and efficiency to improve service delivery. The future of GBS lies in its ability to help companies do even more with less by leveraging data and knowledge from across multiple businesses, functions, and geographies to transform customer and employee experiences with predictive insights at unparalleled speed.

What is Global Business Services?

Global business services (GBS) is a term for centralized service delivery models that encompass shared services (captives), outsourcing, and centers of excellence (COEs) to serve multiple business units. Scope can include finance, IT, HR, and procurement, as well as other functions, and can be delivered onshore or offshore.

The opportunity to optimise the cost base remains the top reason for choosing the centralised solution and the labour arbitrage still remains the top parameter considered. However as the labour quality becomes more important for more value add activities, thus Hungary is becoming one of the top choices for many multinational and global organisations.

Our Hungarian GBS expert group will be able to assist you at every stage of your GBS journey, starting from location selection and feasibility study, through set up and process transition to your shared service centre and/or business process outsourcing partner to optimisation and automation of the processes.

Solutions for our Clients - how can Deloitte help:

Potential benefits of Global Business Services models

  • Improved alignment with the business strategy, digital strategy, and growth agenda
  • A global approach that can improve visibility, control, and risk management
  • Scale to drive cost and operational efficiencies on a global level across functions and business units
  • Benefits from one integrated organization with end-to-end processes and clear accountability
  • Improved analytics and insights from access to cross-functional, enterprise-wide data
  • Becomes incubator for digital ways of working and catalyst for broader, enterprise-wide digital transformation
  • An agile organization with flexible scalability to respond to changing business needs such as mergers, acquisitions, and divestitures
  • Becomes a source of talent / workforce needed for the future

Get in touch with our expert

Eszter Lukács

Eszter Lukács

Finance & Performance Director, GBS Advisory Lead

Eszter is a Finance & Performance Director in the Consulting practice having 18 years of experience in the field of operational transformation with special focus on customer care, operational excellen... More