Digital government transformation
Delivering the digital city Building a best-in-class customer experience in smart cities
Consumers today enjoy the convenience of digital service delivery that many private sector companies now put at their fingertips. So, most people want—and expect—the same level of service from government that they receive from online retailers. Failing to meet that expectation can increase the perception of poor government service. But while many city governments are becoming more digital, there often remains a gap between what citizens want and what they currently get.Read
Emerging technologies for state financial management A Deloitte-NASACT survey of state auditors, comptrollers, and treasurers
State organizations can enhance their public finance procedures with cognitive technology, boosting accuracy, cutting backlogs, and freeing workers from basic tasks.Read
Delivering on digital The innovations and technologies that are transforming government
Even though healthcare.gov was initially called a public policy disaster, it ended up being one of the best things to happen to a government unable to keep up with evolving citizen expectations. Bill Eggers spoke with Tanya Ott on how government agencies must change their traditional culture to a digital, innovative one to continue to successfully deliver services.
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