Digital Human

Solution

Digital Human

A solution that provides patient support and coaching

In these times, we rely more and more on digital communication. While technologies for this have steadily improved in recent years (chatbots, virtual assistants), what people crave - now more than ever - is the human touch. In today’s overwhelming healthcare situation, digital humans could offer practical support to understaffed hospitals, interacting with and supporting patients in a personal matter.

Your challenge

As healthcare becomes person-centric and virtual solutions much more common, health consumers want easy accessible services. Normal chatbots only are text-driven, which lacks the capability of ‘hearing’ and mimicking real emotions. Different platform layers are needed to capture this.

Why Deloitte

Deloitte integrates all these layers. We create the user interface based on customer requirements and ensure that the conversation runs according to the use case. We tailor the technology to fit with your business processes and guide you through the implementation.

By leveraging our deep health industry knowledge and the hybrid-agile way of working, together our earlier experiences with developing Digital Humans before we can deliver a working prototype in only five weeks.

Our solution

Digital Humans can provide patient support and coaching, while still enabling a human emotional connection. They can answer patient questions 24/7, relieving professionals to focus on providing care.

A Digital Human is based on 4 platforms. The chatbot layer is the foundation of the conversation that digital people can have. This layer processes personal data. This can be, for example, Google or IBM Watson. The text of the chatbot is converted into speech using Google. Conversely, the customer's spoken question is converted back into text for the chatbot. A visual layer provides the background, speech and emotions of the digital human. This layer is managed by Uneeq. Deloitte integrates all these layers. We create the user interface based on customer requirements and ensure that the conversation runs according to the use case.

Meet our Digital Humans

Meet our Digital Human Sophie

Want to see what a Digital Human actually looks like? Watch the video of Digital Human Sophie.

Meet Pharmi - the digital pharmacist

Digital Human Pharmi will help rheumatoid arthritis patients with the correct use of the drug Methotrexate through the Sint Maartenskliniek. As a virtual pharmacist, she is part of Pharmi's existing mobile application. Discover Digital Human Pharmi in this video.

Contact

Matthijs Boom

Matthijs Boom

Director

We zijn in de Nederland de weg naar digitale zorg ingeslagen. Om de zorg toegankelijk te houden moeten we medewerkers en klanten optimaal faciliteren zodat we zelfstandigheid creëren en tegelijkertijd... More

Jordy van Neste – Nedehand

Jordy van Neste – Nedehand

Manager

As a Digital Care Manager I am part of the digital customer Offering within Deloitte. I am leading het Salesforce Healthcare team in the Netherlands and specialized in doing projects in large scale di... More

Madeleine Majenburg

Madeleine Majenburg

Manager

I am a Manager at Deloitte, within the Digital Health practice. I have a passion for digital innovations within Healthcare, and guiding the necessary and sometimes large scale transformations that com... More