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Introduction

by Erica Volini, Jeff Schwartz, Kraig Eaton, David Mallon, Yves Van Durme, Maren Hauptmann, Rob Scott, Shannon Poynton
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    12 minute read 09 December 2020

    Introduction The social enterprise in a world disrupted

    12 minute read 09 December 2020
    • Erica Volini United States
    • Jeff Schwartz United States
    • Kraig Eaton United States
    • David Mallon United States
    • Yves Van Durme Belgium
    • Maren Hauptmann Germany
    • Rob Scott Australia
    • Shannon Poynton United States
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      • David Mallon United States
      • Yves Van Durme Belgium
      • Maren Hauptmann Germany
      • Rob Scott Australia
      • Shannon Poynton United States
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    • Preparedness stems from a “thrive” mindset
    • Elevating the “human” in “human capital”
    • Appendix: Survey demographics

    Making the shift from “survive to thrive” depends on an organization becoming distinctly human at its core—a different way of being that approaches every question, every issue, and every decision from a human angle first.

    In 2020, COVID-19 forced organizations around the world to enact radically new ways of working and operating amid the pandemic’s human and economic impacts. Organizations had to respond to a sudden, unforeseen crisis whose rapidly changing nature confounded efforts to predict and plan for events. The pandemic brought into sharp relief the pitfalls of strategies that envision moving from point A to point B on a static path, and that assume that one has years, not months or weeks, in which to rethink outdated views and establish a new set of truths. As we all learned the hard way, in an environment that can shift from moment to moment, the paths and time frames to achieving one’s goals must shift as well.

    Learn more

    Explore the 2021 Human Capital Trends collection

    Revisit the 2020 Human Capital Trends

    Order a copy of Work Disrupted, Deloitte’s new book on the accelerated future of work

    Explore five characteristics of a resilient organization

    Register for Deloitte's IMPACT 2021 -A virtual experience

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    Having a plan to deal with the unexpected, as important as it is, isn’t all organizations need in such an environment. Even more necessary is to make a fundamental mindset shift: from a focus on surviving to the pursuit of thriving.

    In a world of perpetual disruption, a focus on surviving restricts one’s aspirations to accepting each new reality and working within it to accomplish what an organization has always done. A survival mindset views disruptions as point-in-time crises to be addressed with the expectation that the organization will revert to “business as usual” once the crises are over. Organizations with a survival mindset aim to deal with the reality that the world imposes; it’s about doing what’s necessary to succeed today.

    The pursuit of thriving, in contrast, orients organizations toward welcoming each new reality and using it to reimagine norms and assumptions in ways that were not possible before. A thrive mindset recognizes that disruption is continuous rather than episodic, and embraces disruption as a catalyst to drive the organization forward. Organizations with a thrive mindset aim to create new realities that they choose for themselves; it’s about doing what’s possible, not just to succeed today, but also to dominate tomorrow.

    It’s our view that the shift from survive to thrive depends on an organization becoming—and remaining—distinctly human at its core. This is not just a different way of thinking and acting. It’s a different way of being, one that approaches every question, every issue, and every decision from a human angle first. And it’s not just a good idea, but a mandate for growth. Today’s environment of extreme dynamism calls for a degree of courage, judgment, and flexibility that only humans and teams led by humans can bring. A predictable world can be effectively dealt with by algorithms and equations. A messy world cannot, even in an age of increasingly intelligent machines.

    Being distinctly human at the core is the essence of what it means to be a social enterprise. To combine revenue growth and profit-making with respect and support for its environment and stakeholder network, an organization needs to ground itself in a set of human principles: purpose and meaning, ethics and fairness, growth and passion, collaboration and relationships, and transparency and openness.1 The human focus these principles bring to an organization is what puts the social enterprise in a position to thrive—to continually reinvent itself on the back of perpetual disruption.

    Preparedness stems from a “thrive” mindset

    In the 2021 Deloitte Global Human Capital Trends report, we set out to understand what characteristics can support organizations in the shift from survive to thrive. We started our exploration by asking a paradoxical question: How can organizations position themselves to thrive when they are focused on making the changes necessary to survive?

    To find out, we surveyed 6,000 professionals across every industry, sector, and region of the globe, with 99 countries participating. 3,630 of this year’s respondents were senior executives. And, for the first time in the survey’s 11 years, business executives outnumbered HR executives, underscoring the importance they placed on human capital issues in the COVID-19 crisis. We asked them about their experiences since the pandemic began, seeking to understand how the crisis affected the way they viewed organizational preparedness, the challenges and opportunities they expected to face in future disruptions, and their plans for approaching work transformation strategies moving forward.

    From this research, we learned that the organizations that were best prepared for the COVID-19 crisis were already adopting a “thrive” mindset of using disruption as an opportunity to propel the organization forward. The 15% of executives who said that their organization was “very prepared” for the pandemic were 2.2 times more likely to pivot investments for changing business demands. The “very prepared” group was also twice as likely to use technology to transform work. And most importantly, those who were “very prepared” were twice as likely to recognize the importance of organizing work to facilitate rapid decision-making and nearly three times more ready to leverage worker adaptability and mobility to navigate future disruptions.

    While it may not be obvious, these last findings highlight that organizational preparedness hinges on the ability to bring human strengths such as decision-making and adaptability to the fore, not just during a point-in-time crisis, but continually. It means perpetually cultivating resilience, courage, judgment, and flexibility in order to navigate a turbulent reality. And it means taking the creativity unleashed by the need to survive a crisis—the creativity that is a hallmark of being human—and using it to reinvent the organization and its future. COVID-19 proved that people and organizations are capable of tremendous growth under the pressure of a crisis. The challenge for many will be to sustain that momentum to discover new ways to thrive in the long term, even as disruption constantly resets the path forward.

    Elevating the “human” in human capital

    In contrast to the idea that disruption can be a catalyst for reinvention, many human capital topics, and particularly those we’re exploring in more depth in this report, have traditionally been approached through discrete programs and initiatives. As organizations make the shift from survive to thrive, these solutions need to become dynamic so that they can better support the human strengths that enable the broader organization to flourish. In the following chapters, we dive deeper into five topics we wrote about in our 2020 Deloitte Global Human Capital Trends report to further explore how organizations can bring out the human strengths that make organizational thriving possible:

    • Integrating workers’ physical, mental, financial, and social health into the design of work itself rather than addressing well-being with adjacent programs. Embedding well-being into work design helps workers experience well-being while they do their work, not just when they’re away from it. This is good for organizations as well as workers: Work that addresses the human need for quality of life can motivate people to give their best when on the job.
    • Capitalizing on worker agency and choice as the means to drive learning, adaptability, and impact. Giving workers more control over what work they do and what learning experiences to pursue can increase their engagement because it allows them to focus their efforts on things that truly matter to them. Aligning workers’ passions and interests with organizational needs can improve an organization’s performance as well, again because workers are more motivated and engaged in their work and learning.
    • Creating teams and superteams that use technology to enhance natural human ways of working. The thoughtful use of technology makes it possible to change the nature of work so that it makes the most of people’s distinctly human capabilities. From collaboration tools that enhance teaming and connection to artificial intelligence technologies that can guide people in making decisions, technologies integrated with humans on teams can enable those teams to pursue new and better outcomes at greater speed and scale.
    • Developing and acting on forward-looking insights using real-time data to harness workforce potential. Understanding the workforce is the first step to aligning their behavior with organizational objectives in ways that recognize workers’ needs, develop their capabilities, and respect their values and those of the organization. Insights into what work is being done and how people are doing it can help organizations craft new ways of working that bring out the latent potential in every worker.
    • Shifting HR’s role from standardizing and enforcing workforce policies to a new responsibility of re-architecting work across the enterprise. For an organization to truly become human at its core, HR must take the lead in embedding human considerations into every aspect of work, collaborating with business and other functional leaders to reimagine the what, why, who, and how of work across the entire organization.

    Our May 2020 special report challenged organizations to leverage the COVID-19 pandemic as an opportunity to embrace possibility: to explore how they could draw energy from the pandemic’s chaos and disruption and return to work by designing the future of work.2 Seven months later, that challenge is even more relevant as we learn more about how the focus on the human dimension of work is guiding organizations as they forge a path forward. Organizations that use disruption as an opportunity to embody human qualities will enable them to thrive through disruption. Organizations that do not will quickly fall behind.

    The 2021 Global Human Capital Trends

    In this report, we explore the journey from survive to thrive through the lens of five of our 2020 Global Human Capital Trends:

    Designing work for well-being: The end of work/life balance

    • The Trend: Organizations are taking well-being beyond work/life balance by starting to design well-being into work—and life—itself.
    • Surviving: Supporting well-being through programs adjacent to work.
    • Thriving: Integrating well-being into work through thoughtful work design.


    Beyond reskilling: Unleashing worker potential

    • The Trend: Organizations need a workforce development approach that considers both the dynamic nature of work and the equally dynamic potential of workers to reinvent themselves.
    • Surviving: Pushing training to workers from the top down, assuming the organization knows best what skills workers need.
    • Thriving: Empowering workers with agency and choice over what work they do, unleashing their potential by allowing them to apply their interests and passions to organizational needs.

    Superteams: Where work happens

    • The Trend: COVID-19 has taught organizations that teams are even more important to thriving amid constant disruption than they might have thought before.
    • Surviving: Using technology as a tool to make teams more efficient.
    • Thriving: Integrating humans and technology into superteams that use their complementary capabilities to re-architect work in more human ways.

    Governing workforce strategies: Setting new directions for work and the workforce

    • The Trend: Organizations are looking for forward-facing insights about their workforce that can help them quickly pivot and set new directions in the face of uncertainty.
    • Surviving: Using metrics and measurements that describe the workforce’s current state.
    • Thriving: Accessing and acting on real-time workforce insights that can support better, faster decisions based on an understanding of what the workforce is capable of in the future.

    A memo to HR: Accelerating the shift to re-architecting work

    • The Trend: Thanks to their handling of COVID-19’s challenges, HR organizations have earned the right to expand HR’s remit to re-architecting work throughout the enterprise.
    • Surviving: Having a functional mindset that focuses on optimizing and redesigning HR processes to manage the workforce.
    • Thriving: Embracing an enterprise mindset that prioritizes re-architecting work to capitalize on unique human strengths.

     

    Appendix: Survey demographics

    Acknowledgments

    Cover image by: Matthieu Forichon

    Endnotes
      1. Erica Volini et al., Introduction: Leading the social enterprise—Reinvent with a human focus: 2019 Global Human Capital Trends, Deloitte Insights, April 11, 2019. View in article

      2. Erica Volini et al., Returning to work in the future of work: Embracing purpose, potential, perspective, and possibility during COVID-19, Deloitte Insights, May 15, 2020. View in article

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    Topics in this article

    Global Human Capital Trends , Talent , Workplace culture , Human Capital

    Human Capital

    Deloitte’s Human Capital professionals leverage research, analytics, and industry insights to help design and execute the HR, talent, leadership, organization, and change programs that enable business performance through people performance. 

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    Erica Volini

    Erica Volini

    Global Human Capital Leader

    Erica Volini, a principal with Deloitte Consulting LLP, is the Global Human Capital leader for Deloitte Consulting. Throughout her career, she has worked with some of the world’s leading organizations to link their business and human capital strategies. She is a frequent speaker on how market trends are shaping the future of work and the HR profession and is a recognized thought leader in the trends shaping the world of human capital today.

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    Rob Scott

    Rob Scott

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    ROB SCOTT is a principal in Deloitte’s Australian Human Capital practice. He is a specialist behavioral technologist, working with senior HR leaders across Asia-Pacific to guide how people technologies and other advanced technologies are used to maximize the value of people in achieving desired business outcomes. Scott has over 30 years’ experience in human capital management, 20 of which have been in consulting. He is a recognized thought leader in HR technology and a frequent speaker at local and global HR technology events.

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    • shpoynton@deloitte.com
    David Mallon

    David Mallon

    Vice President and Chief Analyst

    David Mallon, a vice president with Deloitte Consulting LLP, is Chief Analyst for Bersin, Deloitte’s human capital research and sensing team. He is the team’s lead researcher, bringing data-driven insights to life for members, clients, and the HR vendor market. Part of Bersin since 2008 and Deloitte since 2013, Mallon is a sought-after thought leader and speaker on organization design, organizational culture, HR, talent, learning, and performance.

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    Yves Van Durme

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    Yves Van Durme is a partner with Deloitte’s Belgian consulting practice and the global leader of Deloitte’s Strategic Change practice. He specializes in leadership and organizational development, as well as talent and HR strategy, in business transformation contexts. Van Durme has more than 20 years of experience as a consultant, project manager, and program developer on human capital projects for multiple European, Japanese, American, and Belgian multinationals; family businesses; and small and mediumsize enterprises.

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    Jeff Schwartz, a principal with Deloitte Consulting LLP, is the US leader for the Future of Work and the US leader of Deloitte Catalyst, Tel Aviv, linking the Israeli startup ecosystem with global clients. Schwartz advises senior business leaders at global companies on workforce transformation, organization, HR, talent, and leadership. He has been the global editor of Deloitte’s Global Human Capital Trends report since its launch in 2011. Jeff has lived in and led consulting practices in the United States, India, Belgium, Russia, and Kenya.

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    Kraig is a principal in Deloitte Consulting LLP's US Human Capital service area, specifically Deloitte’s HR Transformation practice where Kraig leads our HR Operational Excellence offering. Kraig has more than 22 years of experience working with senior business and HR executives to transform their HR strategy and capabilities to better support the business goals of the organization. Client engagements span the full end to end scope of HR services, ranging from the development of an organization’s HR and Talent strategies and operating models, through the implementation of those strategies, models and enabling technologies. Specific areas of deep expertise include: HR strategy development, global process design, global service delivery and shared services implementations, and HRIT software selections. Kraig’s experiences have focused on large, complex global organizations across industries. Kraig graduated from Syracuse University with a Bachelor’s Degree in Information Studies.

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