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24 April 2025

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Financial services

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Past Predictions

Table of Contents

Table of contents

CONTINUE THE CONVERSATION Acknowledgmentsrelated content

FSI PREDICTIONS 2025

Introduction

Doubling down on customer centricity and scaling advanced technologies can help financial services firms innovate and be poised for transformational growth. Explore the opportunity landscape and disruptive forces that may reshape banking and capital markets, commercial real estate, insurance, and investment management over the next few years.

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Across the United States and Europe, investment management firms can unlock growth by connecting retail investors to private assets through existing product structures

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Next-generation leaders may accelerate real estate investment in alternative properties 

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Investment managers could unlock a US$11 trillion market opportunity through active ETF growth

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Continue the conversation

Meet the industry leaders

Vikram Bhat

Vikram Bhat

Principal, Vice chair, US Financial Services Industry leader, Deloitte & Touche LLP
Joe DeSantis

Joe DeSantis

Partner, Vice chair, US Insurance Sector leader, Deloitte & Touche LLP

Sally Ann Flood

Sally Ann Flood

Partner, Vice chair, US Real Estate Sector leader, Deloitte & Touche LLP

Eric Fox

Eric Fox

Principal, Vice chair, US Investment Management Sector leader, Deloitte Tax LLP

Michelle Gauchat

Michelle Gauchat

Principal, Vice chair, US Banking & Capital Markets Sector leader, Deloitte Consulting LLP
Jim Eckenrode

Jim Eckenrode

Managing director, Center for Financial Services, Deloitte Services LP

Visit the Deloitte Center for Financial Services

Access more insights for the banking and capital markets, commercial real estate, insurance, and investment management sectors.

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Acknowledgments

The authors would like to thank the following Deloitte professionals for their leadership and insight in developing the research and analysis.
Abhinav Chauhan, CJ Burke, Doug Dannemiller, Eric Fox, Jeff Smith, Jill Gregorie, John D'Angelo, Kedar ...

The authors would like to thank the following Deloitte professionals for their leadership and insight in developing the research and analysis.

Abhinav Chauhan, CJ Burke, Doug Dannemiller, Eric Fox, Jeff Smith, Jill Gregorie, John D'Angelo, Kedar Kamalapurkar, Kelly Cusick, Mark Wojteczko, Michelle Canaan, Mohak Bhuta, Namrata Sharma, Nate Florio, Parul Bhargava, Roy Ben-Hur, Ryan Lockard, Sean Collins, Shivalik Srivastav, Tim Coy, Val Srinivas, and Zachary Aron.

A special thanks to Jim Eckenrode for his leadership of the program, and Patty Danielecki and Samia Hazuria for helping with project management. Further, this report could not have been written and published without the collaborative effort of the Deloitte Insights publishing team: Abrar Khan, Alexis Werbeck, Blythe Hurley, Elisabeth Sullivan, Hannah Bachman, Jim Slatton, Karen Edelman, Melissa O’Brien, and Rahul Bodiga. Also, thank you to Paul Kaiser, Lisa Lauterbach, and Alice Hartnett for their excellent marketing and public relations support.

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EXPLORE MORE TOPICS

Innovation, Emerging technologies, Revenue growth, Customer retention, Strategy, Disruptive innovation, Resilience

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Stanley Porter

Executive Director

United States

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Monica O'Reilly

Monica O'Reilly

Vice Chair, US Financial Services Industry Leader
+1 415 783 5780
Krissy Davis

Krissy Davis

US Investment Management Practice Leader
+1 617 877 8756
Karl Hersch

Karl Hersch

Vice chair and US leader | Insurance
+1 908 377 6365
Jeffrey J. Smith

Jeffrey J. Smith

Deloitte & Touche LLP
+1 617 437 2804
Mike Wade

Mike Wade

Managing director | Banking & Capital Markets | Deloitte & Touche LLP
+1 804 697 1537
Jim Eckenrode

Jim Eckenrode

Center for Financial Services leader | Managing Director | Deloitte Services LP
+1 617 585 4877