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Deloitte Corporate Finance LLC Advises First Call Resolution, LLC in its Recapitalization

CHARLOTTE, N.C., Nov. 1, 2017Deloitte Corporate Finance LLC (Deloitte) acted as the exclusive financial advisor to First Call Resolution, LLC (FCR), a Eugene, Oregon-based provider of outsourced business process solutions, in its debt recapitalization with Chicago-based Monroe Capital LLC (Monroe). FCR will use the proceeds to pursue various growth investments. The transaction closed Sept. 22, 2017.

Founded in 2005, FCR handles complex requests requiring advanced technical support for customers in regulated industries.

“It was a privilege to advise FCR’s shareholders through this transaction and help them achieve their goals,” said Phil Colaco, chief executive officer, Deloitte Corporate Finance LLC. “FCR’s founders have built an extraordinary business, and we look forward to the next phase of FCR’s story.”

"The Deloitte team was a pleasure to work with, providing much-appreciated advice, guidance, and patience at every stage of the process. FCR is extremely pleased with the result of this transaction and we look forward to the next stage of the company’s growth. Many thanks to Deloitte for helping us accomplish our goal,” said John Stadter, co-founder and co-chairman of First Call Resolution, LLC.

About First Call Resolution, LLC
Based in Oregon and Montana, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, Oregon, as well as Great Falls, Montana, FCR provides a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel, and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,100 colleagues. FCR is changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time. For more information, visit

About Monroe Capital, LLC
Monroe Capital LLC is a middle market direct lending and private credit asset management firm. Since 2004, the firm has provided private credit solutions to corporate borrowers in the U.S. and Canada. Monroe’s award-winning middle market lending platform provides senior and junior debt financing to middle market businesses and private equity sponsors. Investment types include unitranche financings; cash flow, asset based and enterprise value based loans; and equity co-investments. Monroe is committed to being a value-added and user-friendly partner to business owners, senior management and private equity sponsors. The firm is headquartered in Chicago and maintains offices in Atlanta, Boston, Dallas, Los Angeles, New York, and San Francisco. Monroe has been recognized by Private Debt Investor as the 2016 Lower Mid-Market Lender of the Year; M&A Advisor as the 2016 Lender Firm of the Year; Global M&A Network as the 2016 Small Middle Markets Lender of the Year; and the U.S. Small Business Administration as the 2015 Small Business Investment Company (SBIC) of the Year. For more information, please visit

About Deloitte Corporate Finance LLC
Deloitte Corporate Finance LLC provides strategic advisory services and M&A advice that help corporate, entrepreneurial, and private equity clients create and act upon opportunities for liquidity, growth and long-term advantage. With an in-depth understanding of the marketplace and access to a global network of investment bankers, we help clients confidently pursue strategic transactions in both domestic and global markets. Deloitte Corporate Finance, together with the Corporate Finance Advisory practices within the Deloitte Touche Tohmatsu Limited network of member firms, include in excess of 1,900 professionals, who work collaboratively across 150 international locations. With our significant experience providing investment banking services across key industries, we are able to offer our clients solutions that help them to achieve their strategic objectives. For more information, visit

Prior engagement performance is no guarantee of future performance and may not be representative of the experience of other clients. This communication is for informational purposes only and is not intended as an offer or solicitation for the purchase or sale of a security.

Deloitte Corporate Finance LLC, an SEC registered broker-dealer and member of FINRA and SIPC, is an indirect wholly-owned subsidiary of Deloitte Financial Advisory Services LLP and affiliate of Deloitte Transactions and Business Analytics LLP. Investment banking products and services within the United States are offered exclusively through Deloitte Corporate Finance LLC. For more information, visit Please see for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting.

Media contact:

Shelley Pfaendler
Public Relations
Deloitte Services LP
+1 212 492 4484

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