Article
Public Confidence
Mailing confidence coast-to-coast
Shopping online. Sending a birthday gift. Keeping businesses connected to their customers and suppliers. What do all of these have in common for Canadians? They all rely on a strong postal system to make it happen. But in today’s highly disruptive delivery market, how do you ensure the postal system continues serving the country and supporting those who need it most? It takes a shared understanding of the critical role the postal service plays, and a strong commitment to ensure it is always there for Canadians.
Can a postal system deliver more than just mail?
At Deloitte, we see work with purpose as fundamental to our mission as an organization. So when we joined forces with Innovapost, Canada Post's shared services IT model, we saw a unique opportunity—not just to collaborate with a crucial service provider, but to help ensure the long-term accessibility and reliability of their operations.
More than a postal service, Canada Post is a key player in Canada's communication and delivery network. For over 30,000 businesses and countless Canadians, it's an essential service that keeps commerce and connections flowing. But beyond delivering mail and parcels, the reliability and modernization of its electronic shipping tools are vital to businesses across the country.
The company is undergoing a significant transformation aimed at serving the changing needs of Canadians and business across the country. A big part of that transformation involves the company’s digital infrastructure and ensuring it meets the demands of today—and tomorrow. It’s a shared responsibility. So together, we’re focused on setting the stage for a future where Canada Post can continue delivering the services Canadians depend on, all while staying ahead of disruption in an increasingly digital and rapidly changing world.
But let's zoom out.
How does work like this match our purpose to make an impact that matters?
We talked to Michael Rose, one of our partners at Deloitte Canada, to shed some light on this question.
"Behind every service Canada Post offers, there's a Canadian who relies on it. From the business owner shipping goods to a customer across the country to the grandparent sending a birthday gift, our role is to make sure the technology underpinning these services enables these connections to happen smoothly, securely, and without disruption. Every time Canada Post launches new products, adds new digital offerings, or makes it easier to do business with them through innovations in technology, we’re helping them to stay ahead of the curve and keep the country connected."
At Deloitte, one of our main focuses extends to reducing uncertainties that everyday Canadians face.
Public confidence is the cornerstone of a functioning society. So how are we going above-and-beyond to make sure Canada’s connections remain unbroken?
"We know Canadians rely on Canada Post's services every day. But our commitment goes deeper than day-to-day operations. As we continue to work side-by-side, we're providing the critical support necessary to innovate, stay ahead of the curve, and continue supporting Canada's communication network.”
“We're not just focused on keeping Canada Post in the game—we're believe we can help them set the pace. Our goal? To help Canada Post bring new products to market with greater speed, accessibility, and efficiency, equipping them with the tools and strategies to thrive in a rapidly changing world. This is about more than just staying relevant—it's about leading the way in delivering services that Canadians can depend on, now and in the future."
Our service imperatives
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