COVID-19 boosts digitalisation of retail banking
Even before the current crisis, online services had become an integral part of retail banking. The impact of COVID-19 has now reinforced this trend which is likely to continue once the crisis has passed. Cost is a major factor for banks, but customers also increasingly want online banking.
Navigating towards a 'next normal’ after COVID-19
Lessons from APAC wealth managers
This study focuses on how APAC client advisors and clients have navigated the COVID - 19 crisis, how their needs are likely to change, and how the client interaction model may develop in the future.
Financial Markets Regulatory Outlook 2021
Recover, renew, rebuild
Our annual assessment from Deloitte’s EMEA Centre for Regulatory Strategy explores how major regulatory trends will affect the financial services industry across EMEA in the year ahead, and how leaders can anticipate and respond to them effectively.
Swiss banking in a post-COVID-19 World: How to turn the crisis into an opportunity
We will feel the effects of this crisis for years – both economically and socially – and it will have a lasting impact on how banks interact with their clients. Although it presents a challenge for banks, it will also open up opportunities.
Financial service providers should not ignore the risk of loan defaults
The COVID-19 crisis is not a financial crisis, so it has had less of an impact on the financial sector than on other sectors. Most financial service providers are well prepared for crises and well capitalised. However, the crisis is not yet over.
Digital Banking Maturity Study
Are Swiss banks prepared for the new world of banking?
In this EMEA report, Swiss banks score high when it comes to digital maturity – to a certain degree, surprisingly high. What are Swiss banks doing well, and where can they improve when it comes to their range of digital offering – and to the user experience of their customers?
Getting Cloud right
How can banks stay ahead of the curve?
This Deloitte report deep dives into six areas of cloud that are particularly relevant to the financial services sector
While cloud has become the pillar of IT across industries, banks have been reluctant to exploring cloud options. This Deloitte Global report deep dives into six areas of cloud that are particularly relevant to the financial services sector.
How artificial intelligence is transforming the financial ecosystem
The New Physics of Financial Services
Artificial intelligence (AI) is significantly changing the traditional operating models of financial institutions, shifting strategic priorities, and upending the competitive dynamics of the financial services ecosystem.
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