Consumers want to go shopping again, but uncertainty remains
The Swiss retail sector and the COVID-19 crisis
Swiss consumers want to go shopping again. Many turned to online shopping because of COVID-19, though for the time being it seems unlikely that high street shops face an existential threat.
Goodbye wallet, hello smartphone?
The extent and potential of digital payment systems in Swiss retail
Imagine a shopping trip 10 years ago. How different is the experience today? Digital technologies and the ability to compare prices and products online have changed the way consumers navigate physical stores.