Realizing the digital promise in financial services

This series of papers from the Institute of International Finance and Deloitte explores how financial services firms are implementing digital transformation. We look at the challenges, enablers and partnerships to capture more value from digital transformation and ensure success.

Prior to COVID-19, the financial services industry was evolving at a rapid pace, driven by changing customer expectations, heightened competition from incumbents and new entrants, evolving regulations, and advancements in technology. Digital transformation was well underway, evidenced by a proliferation of digital channels, tools, and challenger banks around the globe. This series looks at how firms are working to transform, and how COVID-19 exacerbated this evolution.

Realizing the digital promise
Top nine challenges to digital transformation for financial institutions

Realizing the digital promise
COVID-19 catalyzes and accelerates transformation in financial services

Realizing the digital promise
Call to Action

Realizing the digital promise
Key enablers for digital transformation in financial services

Realizing the digital promise
Transformation in an ecosystem of regulators, BigTech, FinTech and more


Deloitte Tohmatsu Consulting LLC
Ryo Mori

After 18 years of experience at a foreign consulting firm, Ryo started serving in his current position. He has engaged in a wide range of consulting services including strategic planning, advanced technology insights, exploration of innovation themes, marketing/CRM, and organizational culture reform, targeting the financial service industry and other industries.>>Read more

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