Realizing the digital promise

Key enablers for digital transformation in financial services

A paper from the Institute of International Finance and Deloitte

For financial institutions (FIs), digital transformation is essential to future-proofing the business and improving customer experience, employee capabilities, operational efficiency, and business economics. This point is particularly relevant in light of the COVID-19 crisis and the ability of FIs to respond.

But what does digital transformation success look like in financial services?

The Institute of International Finance (IIF) and Deloitte have joined together to explore this question. We have gathered insights from more than 80 executives and transformation leaders, from across banks, insurers, regulators and supervisors, and policy makers around the world to explore the keys to digital transformation. We will summarize the results in a three-part series to explore FIs’ approaches to digital transformation and how they can realize the promise of digital transformation.

The second paper in this three-part series—Realizing the digital promise: Key enablers for digital transformation in financial services, examines key enablers to digital transformation for FIs across five overlapping themes. For each of these themes, we extended upon multiple levers that FIs can pull to accelerate their digital transformation strategy and achieve desired results.

We have identified the following five themes:

Realizing the digital promise: Key enablers for digital transformation in financial services

Read the report to learn how we can assist you in leveraging these key enablers to accelerate your digital transformation journey.

Stay tuned for our COVID-19 supplement; and the third paper, which will explore the role of the external ecosystem for FIs in their digital transformation journey. As part of this, we will investigate what influence the external ecosystem will have on FIs in overcoming some of the challenges associated with the digital transformation outlined in our first report, Realizing the digital promise: Top nine challenges to digital transformation for financial institutions.  


Deloitte Tohmatsu Consulting LLC
Ryo Mori

After 18 years of experience at a foreign consulting firm, Ryo started serving in his current position. He has engaged in a wide range of consulting services including strategic planning, advanced technology insights, exploration of innovation themes, marketing/CRM, and organizational culture reform, targeting the financial service industry and other industries.>>Read more

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