Transportation, hospitality, and services (THS) companies are often navigating an increasingly
competitive environment—filled with entrenched global brands with massive consumer reach and
rising smaller innovators looking to change the status quo. Technology can bring massive potential
for all, but loyalty isn’t guaranteed with every innovation. As travel and hospitality companies grow,
so can the challenges around effective talent management and employee engagement—typically the driving force behind an employee culture of innovation and service excellence in what very much
remains a people-to-people industry.