Transportation, Hospitality & Services


The last few tumultuous years have fundamentally changed the world, and no industry has been more impacted than travel and tourism. Concerns about security, global conflicts, health, travel restrictions, — and even shifting weather patterns — have altered the way people think about business and vacation travel. Travel, Hospitality & Services (THS) companies seeking growth, also need to respond to the challenges of an increasingly multi-channel environment, where options are many, customer loyalty is at a premium, and managing a talent pool that ensures superior customer engagement and personalized experience remains a key focus area.

At Deloitte, our team of THS professionals provide business services, market insight and strategic guidance to help protect your business, exceed your customers’ service demands and provide the improved performance your stakeholders are looking for. We have extensive experience assisting:

  • Hotels and resorts
  • Tour operators / Travel agents
  • Sports
  • Betting & Gaming
  • Health & Fitness
  • Cruise lines
  • Airlines
  • Restaurants/Licensed Retail

Our services for the THS sector include:

  • Merger and acquisition services
  • Restructurings and turnarounds
  • Growth and channel strategy
  • Customer relationship management
  • Sourcing and procurement
  • Integrated cost reduction
  • Corporate performance management
  • Security and fraud protection
  • Information technology integration
  • Information technology integration
  • ERP and software implementation
  • Outsourcing advisory
  • Supply chain planning and optimization
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