Deloitte’s Robotics & Cognitive Automation (R&CA) offering delivers automated business processes to help organizations improve job efficiency and employee productivity.

The concept of a virtual workforce has arrived

Understanding R&CA

In 2016, organizations focused predominantly on understanding R&CA and conducting small-scale proof-of-technology / proof-of-concept exercises

Testing & proving

Today, organizations are focused on standing up R&CA capabilities, including building centres of excellence, conducting pilot implementations, and developing strategies for enterprise scale

Rapid scaling

In 2019 and beyond, we foresee rapid scaling of R&CA capabilities and continued investment in exponential technologies (E.g., machine learning, chat bots, etc.)

The Deloitte approach to Robotics & Cognitive Automation

What are the benefits of Robotics & Cognitive Automation?

24x7x365
operations,
reducing SLAs

Increased capacity
for product
innovation

Improved
customer
experience

Improved
employee
experience

Enhanced
reporting

Decreased
cycle times

Cost
reduction

Improved
consistency

We advise on governance, proof-of-concept initiatives, pilots, full-scale enterprise implementations, and managed services, to help our clients optimize the full value of R&CA in the business transformation journey.

Build the foundation (CoE) Identify and articulate a desired future state capability, define functional structures and interactions, and quantify the business value of R&CA

Prove the value and scale Evaluate R&CA vendors and conduct proof-of-concept/pilot to prove the value of R&CA

Transition to the Virtual Workforce Understand the impacts of R&CA and prepare the Enterprise for change

Our R&CA offering is built to realize benefits for you, fast.

  • R&CA strategy (Operating model, business case, roadmap)

  • Vendor selection

  • Opportunity identification

  • Proof-of-concept / Pilot advisory

  • Enterprise-wide automation scaling

  • R&CA execution support

  • Managed services

Our automation capability

Collectively, our global team has…

Trained 900+ practitioners across Canada and United States

Delivered R&CA engagements with more than 300 clients

Established delivery centers across the world, including the United States, India, Europe, and Canada (Montreal)

Completed R&CA engagements across functional domains, including core operations, human resources, finance, and IT

Completed 50+ R&CA implementations to automate over 800 processes and have deployed over 1,000 bots

Contact us

Stephen Cryer
Executive R&CA Lead

scryer@deloitte.ca
416-874-3169

Steve Cryer is a Partner in the Strategy & Operations practice at Deloitte and brings over 20 years of consulting experience in the Financial Services Industry.Steve is based in Deloitte’ s Toronto of...More

Satheesh Sanmugananthan
National Lead

ssanmugananthan@deloitte.ca
416-874-3214

Satheesh is a Delivery Leader with over 18 years of consulting, management and operational expertise.He has extensive experience leading Technology and Digital Transformations in the Financial Servic...More

Mike Rosenblood
West Lead

mrosenblood@deloitte.ca
1-250-661-3009

Mike leads Deloitte’ s R & CA practice in British Columbia across all industries(Financial Services, Insurance, C & IP, Public Sector and SME / Private Clients). He has led the delivery of R & CA projects in...More

Christian Piron-Chen
Technology Lead

cpironchen@deloitte.ca
416-700-9216

Christian is a Senior Manager within the Digital and Systems Integration practice.With over 12 years of technology execution experience, Christian brings leadership and client value by aligning strat...More

Victoria Bovaird
RPA Human Capital Leader

vbovaird@deloitte.ca
416-601-5764

Victoria is a Human Capital Consulting professional who focuses on people transformation and financial services.With over fifteen years of experience helping organizations implement change successful...More