How artificial intelligence is transforming the financial ecosystem

The new physics of financial services

As artificial intelligence (AI) significantly changes the traditional operating models of financial institutions—shifting strategic priorities and upending the competitive dynamics of the financial ecosystem—how can financial institutions better embrace AI and prepare themselves for the future?

World Economic Forum (Forum) and Deloitte’s latest report studies the strategic, operational, regulatory, and societal implications of AI on the financial services industry to elucidate previously sensationalized debates and help the industry look forward.

The report finds that artificial intelligence is changing the physics of financial services, weakening the bonds that have held together the component parts of incumbent financial institutions and opening the door to entirely new operating models.

The report highlights nine key findings that describe the impact. It also describes key AI-enabled strategies that are substantiated with real world examples, as well as identifies core institutional and broader ecosystem challenges and uncertainties that need to be addressed.

Read the report to learn how AI can transform your business.


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