Restoring Trust in Financial Services

Restoring trust requires financial institutions to do more than address individual instances of bad behaviour or undertake reviews of their approaches to conduct risk; firms will need a deep understanding of their own culture to design robust programs that drive good conduct.

Mitigating misconduct requires a multi-faceted approach. In our report, we outline the three key levers – culture, conduct framework, and conduct analytics – that can help financial institutions evolve their culture to reflect strong risk management and accountability across all of their business activities, and ultimately restore trust.