Turbulence ahead

The financial services industry is experiencing vast and varied transformation – and insurance is no exception. New technologies and changing customer behaviours might result in a market that looks very different from the one we see today.

This report from Deloitte Global looks at transformative forces in the general insurance industry and outlines several possible scenarios for the future. We look at forces in the insurance industry such as the emergence of peer-to-peer insurance and the expansion of digital intermediaries, as well as considers those outside of the industry, including big data and blockchain. The combination of these internal and external forces are pushing general insurers to rethink what their long-term strategies will be.

This report builds on the Deloitte and the World Economic Forum report entitled The future of financial services: How disruptive innovations are reshaping the way financial services are structured, provisioned and consumed.