Digital Global Business Services (GBS) in China

Too many digital exercises within GBS focus on organization, services scope and processes, demoting digital as an enabler, or a tool layered on top of the existing operating model.  That is where we see most digital projects go wrong.  Digital strategy needs to be incorporated as a vital component of your GBS operating model.  In this digital age, you need to embed digital DNA in your GBS organization holistically.

Our Deloitte Consulting GBS practitioners' have listed practical experiences helping global and Chinese clients adapting to the digital age. In this paper they look at the drivers, trends and some leading practices that are unique to the China market.  Whether you are wondering what a digital GBS organization looks like or whether you are just planning to add a robot or two in your future workforce, this paper offers practical perspectives on how to rethink your digital strategy for your GBS organizations.