D-Response

Crisis management challenge

When an unforeseen event occurs, it is possible to prevent the occurrence of a crisis or minimise damages by responding quickly and appropriately to the event.
However, companies continue to underestimate incidents and respond to these in ineffective ways. This often means that incidents that could have been addressed beforehand tend to develop into more serious crisis.
While responding to a crisis, a company must consider an important number of strategic and operational issues as well as communicate effectively with its stakeholders. To do that it may need an important amount of time and manpower to activate and implement response measures. Yet, in lacking preparation a company may find it extremely challenging to optimise its resources and activate its response capabilities.

D-Response

D-Response is an advisory service that helps companies respond quickly and effectively to crisis.
During periods of stability, we can provide our clients with regular or ad hoc crisis preparation support. Shall a crisis occur, a 24/7 hotline* is available for our clients in need of incident or crisis advisory. Our crisis and industry experts can be deployed on-site or call our clients directly to provide rapid advisory on initial crisis response measures.

* For requests made during non-business hours, our clients can expect support starting from the next business day.

Case study

Summary
A global manufacturing company experienced an information breach, past employees payroll data being disclosed without authorisation. On top of payroll information, personally identifiable information were put at risk by the breach.

Service provided by Deloitte Tohmatsu
Prior to the incident, this company received regular crisis management advisory from our experts to prepare for potential incidents and crises. When the data breach was discovered, the client contacted us via a dedicated hotline an requested support to establish a task force to investigate and resolve the incident.

Based on a deep understanding of the company’s organisational structure, crisis management systems, and mechanisms we promptly formed a team of legal, cyber security, forensic, and relevant crisis experts to support the design and activation of the following emergency headquarters functions:

●Investigation of the status of the damages caused by the breach

●Advice on the formulation of response policies and measures based on an impact analysis.

●Decision-making advisory and cooperation with the company’s Emergency Response Headquarters.

●Provision of practical training to all core team members of the Emergency Headquarters.

Deloitte Tohmatsu crisis management services

Strong track record
Deloitte Tohmatsu has been supporting corporate crisis management in a variety of industries. We provide effective and efficient crisis management services for our clients based on our accumulated experience.

Rich expertise
Deloitte Tohmatsu has a variety of industry experts with industry-specific expertise, as well as experts in crisis management/resilience, legal affairs, cyber security, forensic and other fields, both domestically and globally. We build strong teams to meet the needs of our clients and provide effective crisis service.

Provision of services to all stages of the crisis life cycle
Deloitte Tohmatsu provides consistent and high quality crisis management services to support our clients throughout the crisis life-cycle - Readiness, Response, and Recovery.