Improving HR Processes and Value | Deloitte US has been saved
Authored by Chetan Jain, Jessica Britton, and Carrie Fox
As HR becomes increasingly boundaryless, organizations expect to get more value out of the HR function. However, only 15% of executives believe that their organization values the work performed by HR, according to our 2024 Global Human Capital Trends research. By shifting HR's mindset, optimizing technology and AI, and enhancing vendor partnerships, leaders can unlock the true potential of the HR function, driving sustainable value creation for both the business and the workforce.
In the previous article of this series, Disrupting the status quo: Unlocking HR's value across the enterprise, we explored three key areas where HR leaders can drive value within the organization. Now, in the third installment, we narrow the lens to focus on how leaders can create value through the HR function. Before diving into the specific areas of value creation, it's crucial to address a fundamental shift in mindset that HR leaders need to embrace.
Shifting HR’s mindset: From efficiency to outcomes
Historically, HR has been laser-focused on driving efficiency and improving workforce experience. While these are important, the true measure of HR’s success should be its ability to achieve meaningful outcomes for both the business and the workforce.
This shift in mindset requires HR leaders to anchor their strategies in broader business objectives. It’s not enough to simply align HR’s goals with the enterprise strategy on paper. The real challenge lies in bridging the "knowing-doing" gap—translating strategic intent into actionable, day-to-day practices that drive tangible results.
Three key strategies for unlocking HR value
What’s next?
For each of these three areas, HR leaders must implement sustainable practices to maintain value. To discover what actions you can take to sustain that value over time, along with case studies demonstrating how other organizations have tackled similar goals, download Disrupting the status quo: Unlocking value through the HR function.
Through this series, we’ve explored six initiatives that can help leaders realize the full value of their strategic HR investments. While we touched on evolving technology, our upcoming articles will delve deeper into the impact of AI on the future of HR and the HR operating model. Stay tuned as we continue to explore how HR can maximize its value and drive meaningful outcomes for the business and the workforce.
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