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Life at Deloitte
Career Journey: Will Reynolds
Pro bono from multiple vantage points
Will Reynolds joined Deloitte after serving as an officer in the Army—“In the last position in the military, I was serving as the deputy ops with JIEDO, which is the Joint Improvised Explosive Defeat Organization. And that's where I was introduced to the whole consultant realm. I realized, ‘Hey, you can contribute to the Department of Defense and federal space as a non-uniformed person.’”—Will Reynolds, Manager, Deloitte Consulting LLP Federal Government Operations, Washington, DC
A passion for service
Will Reynolds’ path to consultant reads like the script for a popular film. His parents emigrated from the Caribbean and became physicians here in the US. Their frequent medical missions abroad instilled in Will a passion for service. That passion led him to attend the United States Military Academy. He then went on to two tours of duty in Iraq. In November 2004, while on patrol in Bagdad, an Improvised Explosive Device took his left leg.
It was two years of surgeries, hospitals, and rehab before Will walked on his own. After his medical retirement, Will went to business school. His internships included a prosthetic-device manufacturer and consulting at a university medical center. “We got to come in and figure out how the department was operating, model it out, and propose enhancements.”
Ultimately, Will chose to join Deloitte’s Federal Practice, where today he consults with the same Veteran Affairs that treated him when he returned from Iraq. There are “literally hundreds of Junior Military Officers who work in Deloitte’s Federal Practice,” he says, “and a lot of transferable skills. That makes for a really seamless transition.” Will also found a mentor–someone who spoke his language and understood his passion for service-–in his first boss, a retired general.
Man on a mission
Will offers up many highlights from his first five years at Deloitte. He’s one of the authors of Making it Millennial, published by Deloitte Insights. It focuses on the impact millennials can have on the missions of government agencies. He volunteers pro bono with Deloitte’s Career Opportunity Redefining and Exploration (CORE), a program that helps veterans transition into the civilian sector with resume building workshops, networking sessions, and advice on leveraging their military experience. Still, it’s his direct work for clients that he finds most fulfilling. “I think I am proudest of being able to help agencies move forward.”
Though he’s worked on projects with various agencies, today Will consults with Veterans Affairs to help streamline care for veterans and service members. Will’s team is helping to define roles for care coordinators and consolidate IT systems that manage delivery processes. He is in a unique position to see the impact of that work, since he still receives periodic treatment at Walter Reed National Military Medical Center. He’s seeing that initiatives and terminology rolled out by his team are starting to appear in actual care delivery. “It is getting very close to where I am seeing the benefits.”
Will was married at the United States Military Academy. He and his wife (both collegiate athletes) have three children. “We are a very active family.” They run, cycle, and ski. Will says that athletics like mono skiing and hand cycling were an important part of his recovery. He continues to be passionate about service, volunteering through Deloitte on Impact Day and with the Warrior Games, but also on his own with Walter Reed; Team Red, White and Blue; and The Mission Continues. He says that if he weren’t working at Deloitte, he would “be an executive at a nonprofit organization that does veteran support.” Will is clearly a man with a mission.
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