Industries are investing differently in the technology capabilities underpinning digital transformations
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Consumer
Consumer leads in API marketplace investments (52% vs. 49% overall).
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Energy, Resources & Industrials
Energy, resources, and industrials leads all other industries in IoT investments (77%) and quantum computing (19%).
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Financial Services Institutions
Financial services institutions leads in mobile investments (by 12 percentage points), cloud platforms (by 7 percentage points), broadband and wireless up to 4G (by 10 percentage points).
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A new approach for a modern era
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Government & Public Services
Government and Public Sector leads in wireless 5G or higher (28% vs. 22%) and cryptography (14% vs. 6%).
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Life Sciences & Health Care
Life sciences and health care leads all industries in investments in data and analytics (93% vs. 90% overall) and AR/VR/MR (21%).
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Technology, Media & Telecommunications
Technology, media and telecommunications focuses less on mobile and IoT than others (by 12 percentage points).
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A new approach for a modern era
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Comprehensive
Comprehensive in their approach to metrics, assessing value more holistically across financial, customer, process, workforce, and purpose categories.
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Balanced
Balanced in their use of KPIs, looking beyond top measures like productivity, which 81% of respondents use as their leading indicator of digital value.
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Able
Able to tackle value measurement challenges including the leading issue that 75% cited as, “the inability to define exact impacts or metrics.”
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'All in'
‘All in’ measurers, and it pays off. Those measuring most holistically attributed up to 20% more enterprise value to their digital transformations.
Actions that can unleash digital transformation value
Once organizations have formulated their cloud and business transformation strategies, they can begin to take steps to help them more effectively measure and unleash digital transformation value. Our analysis indicates that there are actions specific industries are taking to find a competitive advantage, as well as cultural and strategic shifts that companies across all industries can undertake.
- Take a purposeful approach to measuring value from technology investments by giving priority to the metrics that matter most to your organization.
- Clearly articulate and communicate your vision and expected returns on your technology investments.
- Think about how investments in one technology create ripple effects across the organization and may serve as a value multiplier.
- Play the long game. Look at value not just now but with a long-term lens toward the future.
Deloitte can help
We know your industry. Our industry leaders and practitioners work with you to deploy analytics for data-driven insights, improve your operations, and develop new capabilities and channels that help you become more proactive and innovative. With experience across a wide range of sectors—including Consumer, Energy, Resources & Industrials, Financial Services Institutions, Government & Public Services, Life Sciences & Health Care, and Technology, Media & Telecommunications—we position you to lead in the face of change.
Finally, we bring the breadth, depth, and experience of our advisory, tax, and audit services to bear in an integrated approach that serves as a catalyst to achieve your desired results across your organization, no matter how hard the challenges may seem. Let’s start a conversation.
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