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Cloud success fuels an enhanced customer experience

Part of the On Cloud Podcast series

Increased customer retention can drive increased revenue and return value to the business. Companies who leverage cloud to enhance their customer experience can significantly boost their retention efforts.

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Cloud success is defined by providing an outstanding customer experience

What lies at the core of cloud success? For many companies, success is defined by how well cloud enables them to meet their customers' needs. In this episode, David talks with Manjula Talreja, senior vice president and chief customer officer at PagerDuty, about how cloud can help companies become more proactive and customer centric. According to Manjula, focusing on customer centricity helps deliver an enhanced customer experience that can lessen churn, increase revenue, and drive value.


The entire company, all organizations, need to be drive that synchronized effort to drive that customer experience.

Manjula Talreja is the senior vice president and chief customer officer at PagerDuty. She is a results-driven senior executive and board director with over 25 years of experience in successfully transforming, building, and scaling publicly traded companies across multiple industries with both B2B and SaaS businesses.



Innovation, culture, and confidence drive higher cloud value

What do companies that achieve cloud success do differently? It comes down not to how much money they spend, but what they spend it on. Cloud leaders spend on innovation, and they use technology as a force multiplier.

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Want a better cloud deployment? Here's how to get it.

Cloud is a tremendous force multiplier, but managing your cloud environment can introduce new challenges. Fortunately, automation, reducing multi-cloud complexity, and industry clouds can all help boost your efforts.

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Cloud, in context

Cloud is more than technology. It’s about making cloud work for your business. Our hosts, David Linthicum and Mike Kavis, deliver their unique perspectives around the technology, business, and culture of cloud to help you achieve your cloud goals. Topics range from an enterprise-level, strategic look at cloud to practical information on the people, processes, and technology that can make cloud work better for your organization.

David is a top cloud influencer and author of 13 books plus thousands of articles on cloud. Mike is the author of two books, including the recently published Accelerating Cloud Adoption, and won the 2010 AWS Global Startup Challenge. They know cloud. Listen to the Deloitte On Cloud podcast to get the information you need to achieve your possible with cloud.

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Or visit the On Cloud library for the full collection of episodes.

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