Cloud success fuels an enhanced customer experience

Cloud success is defined by providing an outstanding customer experience

What lies at the core of cloud success? For many companies, success is defined by how well cloud enables them to meet their customers' needs. In this episode, David talks with Manjula Talreja, senior vice president and chief customer officer at PagerDuty, about how cloud can help companies become more proactive and customer centric. According to Manjula, focusing on customer centricity helps deliver an enhanced customer experience that can lessen churn, increase revenue, and drive value.

The entire company, all organizations, need to be working...to drive that synchronized effort to drive that customer experience.

Manjula Talreja is the senior vice president and chief customer officer at PagerDuty. She is a results-driven senior executive and board director with over 25 years of experience in successfully transforming, building, and scaling publicly traded companies across multiple industries with both B2B and SaaS businesses.

Innovation, culture, and confidence drive higher cloud value

What do companies that achieve cloud success do differently? It comes down not to how much money they spend, but what they spend it on. Cloud leaders spend on innovation, and they use technology as a force multiplier.

Want a better cloud deployment? Here's how to get it.

Cloud is a tremendous force multiplier, but managing your cloud environment can introduce new challenges. Fortunately, automation, reducing multi-cloud complexity, and industry clouds can all help boost your efforts.