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Reimagining digital workplace productivity+

Elevating the human experience through digital workplace improvement

Employers have invested in more digital ways of working, but there’s little evidence these technology solutions are moving the needle on workforce productivity+. By redesigning the virtual and hybrid workplace with humans at the center, organizations can improve the worker experience and deliver real business results.

There’s more to the digital workplace than simply providing workers with online access to office applications. Read the Deloitte report featuring Gartner® research or contact us, to learn more.

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A historic shift in the future of work

In today’s world, digital tools are used to connect the complete workforce. Further, for much of the knowledge workforce, their digital experience is their workforce experience. But in a hyperconnected world where workers may affect market performance as much as customers do, many organizations have not yet addressed how their workforce can carry out their work optimally—and how that affects their outlook—in the digital environment provided for them.

It turns out that there’s more to the digital workplace productivity than simply providing workers with online access to office applications. Although most organizations were able to quickly pivot to remote work—no small accomplishment under the adverse circumstances they were dealing with—for many it was business as usual overlaid with piecemeal digital solutions.

To go from looking digital to living digital, the workplace must be redesigned to operate in synchrony and connect all workers to those that they work with when, where, and how they need it—regardless of location, device, or time zone. Making the shift requires connecting worker experience to business outcomes. By putting workers at the center of design, it becomes possible to create a digital workplace that transforms how people collaborate, get work done, and ultimately do business.

Productivity+ refers to the range of business outcomes that a modern digital workplace enables. These include productivity as well as innovation, inclusion, connection, collaboration, purpose, engagement, wellness, and beyond.

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From looking digital to living digital

A robust digital workplace enables business outcomes and amplifies my workforce experience by augmenting my ability to do work, increasing my ability to collaborate across physical and digital places, providing insights and linkages to my organization’s mission, connecting me with the people I work with, supporting my growth and development, and enhancing my well-being and sense of belonging.

Laying out the vision

When it comes to digital workplace productivity, it’s one thing to understand the architectural elements. It’s another thing altogether to combine those elements into—something that is sound, durable, fit for purpose, and delightful to the user.

A robust digital workplace delivers on these criteria:

Workforce experience infographic

Start with the specific business outcomes you aim to achieve with the digital workplace.

The digital workplace maturity model

A maturity model is a way to measure progress of digital workplace improvement. It allows organizations to determine where they stand today and what changes they need to make to get to higher levels of performance.

The digital workplace maturity model has four levels of workforce experiences and technology capabilities:

Explore more

As organizations adjust to a new normal, they’re beginning to ask whether the virtual environment is as effective as it could be in helping their workforce be productive. This isn’t just a matter of having the right technology. A digital workplace must be designed around the needs of the people in it as they carry out the business of the organization. Read the full report from Deloitte featuring research from Gartner®

View the report

Ready to design and deliver digital workplace improvements? Contact us to explore what’s possible:

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Gartner® does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner®’s research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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