Better Patient Experiences, Better Health Outcomes

Delivering the support patients expect

As consumers take a more active role in their own health care, there are expanding opportunities for life sciences and pharmaceutical companies to provide improved patient experiences—that can lead to improved therapy adherence and overall better health outcomes.

Typically, patient services programs are managed by life sciences organizations for each therapy on the market. A comprehensive program generally includes services in five areas: financial, clinical, engagement, education, and access to therapy.

Aligning the right patient services—from education and resources to individualized follow-ups—with each therapy is critical to improving adherence, and the data gathered through patient interactions may inform the right service interventions and improve patient experience.

In this paper, you’ll discover how to select and scale a business model for your patient services program and how Deloitte’s ConvergeHEALTH™ Connect for Life Sciences, combined with Salesforce Health Cloud, can help your organization:

• Accelerate patient onboarding and access
• Engage, support, and educate patients
• Facilitate health care provider partnerships
• Measure and improve patient experiences