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The Trust Symposium

Deloitte executive giving interview

“Trust is a non-negotiable.”

Jason Girzadas
CEO, Deloitte US

Scenes from our most recent Trust Symposium

In November 2023, C-suite executives representing a range of industries gathered in New York City for the biannual Deloitte Trust Symposium. This event spotlighted the importance of governance over innovation and AI/generative AI to earn and protect stakeholder trust.

“The importance of trust in today’s ever-changing world cannot be overstated. It’s critical that our people, clients, and shareholders trust we will always act in their best interest. With trust at the forefront of our decision making, we can forge a path forward, which enables organizations and society to thrive.” – Lara Abrash, Chair of Deloitte US

Chief Innovation Officer and Chief Minister of Sierra Leone, David Sengeh, and Lara Abrash, Deloitte US Chair, discussed the transformative potential of AI, how organizations and governments can harness its potential, and establish governance guardrails.

Enterprise Trust leader Michael Bondar kicked off our first day highlighting this Symposium’s theme: the intersection of trust and artificial intelligence.

Kate Darling, MIT Media Lab, introduced her pet robot, Mr. Spaghetti, and delved into a rich conversation with SAP's Chief Trust Officer, Elena Kvochko.

Attendees shared lessons learned about embedding trust as a core leadership value.

Discussions with leaders explored how to balance both the promise and the risks of AI implementation and automation.

Executives across a wide range of industries conversed on what their organizations are doing to build and earn trust among their stakeholders.

Generative AI expert and advisor, Nina Shick, and Deloitte’s Global Forensic Leader, Don Fancher, explored the influence deep fakes can have on geopolitics.

In a simulated scenario with AI, attendees grappled with challenging, strategic questions and talked through tough decisions they would take with their hypothetical companies.

Trust Symposium alumni enjoyed getting to know new faces across industries and sectors.

Ranjit Bawa, Chief Strategy and Technology Officer, Deloitte US, shared his perspectives on how organizations can responsibly innovate with ethics and transparency.

Trust is not just one leader’s job. It’s every leader’s calling.

Thank you for your interest in the Trust Symposium. We’d like to invite you to this ongoing forum where business leaders tackle the critical topic of trust in the enterprise. Together, we explore and discuss how to build trust with stakeholder groups; how to assess and earn trust; what drives trust in the business world; and how to restore it once it’s lost. Join leaders like yourself who are placing trust at the center of their organizations.

 
 
 
 
 
 
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Get in touch

Michael Bondar

Enterprise Trust Leader

Principal

Deloitte Transactions and Business Analytics LLP

mbondar@deloitte.com

Don Fancher

Enterprise Trust Leader

Principal

Deloitte Financial Advisory Services LLP

dfancher@deloitte.com

Kate F. Graeff

Enterprise Trust

Vice President

Deloitte Financial Advisory Services LLP

kategraeff@deloitte.com

Our third Trust Symposium, May 2023

In May 2023, leaders from a broad cross-section of industries came together at our New York City Greenhouse for our biannual Trust Symposium. What was top of mind? The vital yet often unexplored intersection of trust and the workforce across a broad range of themes: Can the looming reality of invasive neurotechnology be trusted? What do high performing organizations do to galvanize trust throughout their teams? And how can they earn it back once it’s lost?

Lara Abrash, Chair of the Board, Deloitte US, shared from her 30+ years in our audit business how trust is not only a prerequisite, but undergirds everything each of us do every day.

Michael Bondar, Enterprise Trust Leader, Deloitte Transactions and Business Analytics LLP, opened the symposium highlighting some interesting research findings: surveyed C-suite members overwhelmingly say they value trust, yet few have defined, contextualized and are measuring it for their organizations.

Hard questions, honest dialogue, and deepening relationships—The Trust Symposium brings together leaders who are making trust a priority for their organizations.

A leading thinker on Trust and regular contributor to our discussions, Prof. Sandra Sucher, Harvard Business School.

Prof. Nita Farahany, author of The Battle for your Brain, in a sobering yet needed fireside chat discussing how emerging technology needs to be handled in a way that builds trust for every person in the workforce.

Participants experienced thought-provoking digital exercises that challenged assumptions about workplace trust and pointed the way to solutions.

From his unique vantage point of meeting with leaders all over the world, Joe Ucuzoglu, CEO, Deloitte Global, shared the urgency with which trust needs to be addressed in business and society at large.

Michael C. Bush, CEO of Great Places to Work, brought refreshing and candid insights into what the best organizations can do to earn trust of their employees: Enable them to feel trusted and fully empowered.

Our biannual Trust Symposium draws leaders from a wide array of industries to hear inspiring thinkers dialog, develop ideas around, and champion the vital asset of Trust.

Our second Trust Symposium, December, 2022

In the first week of December 2022, leaders from some of the most prestigious companies in the country gathered at our Texas leadership center to discuss, workshop, and propose solutions around the vital value of trust. Featured speakers included former US Chief Technology Officer Megan Smith, Digital Minister of Taiwan Audrey Tang, and US Navy 4-Star Admiral (Ret.) Mike Rogers.

As the rich discussions unfolded it was clear that trust needs to become tangible, actionable, and real in the enterprise. And in a world where trust is at a deficit, earning trust is an urgent, strategic priority for business leaders.

Megan Smith, former US Chief Technology Officer, shared about the vital importance of trust—and steps one can take to make it actionable and tangible in the C-suite.

Leaders from a wide range of industries at some of the most respected companies in the world met to share how their organizations are taking proactive steps to build trust equity.

Deloitte’s Neuroscience Institute traveled from Germany to demonstrate the measurability of trust in brain wave patterns.

Audrey Tang, the first head of Taiwan’s newly formed Ministry of Digital Affairs, talked about the intersection of trust and digital tools in making democracy more accessible and transparent.

Guests discussed how trust has a measurable impact on business performance, from improved customer loyalty to employee engagement.

High competence and right intent—Mike Rogers, four-star US Navy admiral (retired), spoke about the lessons of trust gained in combat across a 37-year career serving our country.

Group discussion revealed that to be put into action trust requires both definitional clarity and robust measurement.

Moments from our first Trust Symposium

For our inaugural event in April 2022, executives discussed how to recognize trust, engender trust in your people, and recover trust once it is lost. As the symposium concluded, it was clear that the topic of trust is resonating deeply. It is more relevant than ever. And the conversations are just beginning.

As the morning unfolded, our illustrator captured insights and created a mixed-media mural of the symposium, which was shared with our guests as a tool to inspire further conversations at their organizations.

April 12, 2022: The Trust Symposium, Deloitte’s Houston Greenhouse

Michael Bondar, Trust leader for Deloitte

Legendary basketball coach Roy Williams shared stories of instilling trust in teams

“The opportunity to gather together with Deloitte leadership and business leaders was incredibly valuable in terms of progressing the conversation on how we promote and monitor trust as a shared community.” – Sandra Sucher, Harvard Business School

Challenging assumptions and exchanging ideas

Embarking on the first of many conversations

Roy Williams asked: Does your team trust you as a leader?
*Photo courtesy of Kansas Athletics

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