Regulated Communications Management

Strategies and solutions for financial services firms

Deloitte is uniquely positioned to assist organizations with improving the management of regulated communications. We bring extensive regulatory, technology, and governance experience in helping companies devise a defensible compliance program to meet the rigorous regulatory expectations around data governance, retention, and surveillance of communications.

Our approach

Our approach serves to develop a holistic program, inclusive of managing regulatory expectations, data governance, and data quality:

  • Regulatory expectations: Helping to manage the evolving landscape of global regulatory expectations, including electronic communications such as email, text messages, instant message chat, and social media, and voice communications by way of telephone, voicemail, mobile device, or other electronic media.
  • Data governance: Demonstrating to regulators that communications are being managed in a consistent and rigorous fashion globally among legal, IT, and compliance constituencies.
  • Data quality: Assisting with maintaining compliance through properly identifying and provisioning covered persons for archiving and surveillance, and retaining messages with appropriate data quality.

Our regulated communications management services can help you identify gaps in your systems, develop a regulated communications program, and improve how you manage your information lifecycle.

Regulated Communications Management

Assessment and strategy

A structured approach to managing regulated communications begins with the understanding of current technology and governance, and identifying gaps to address and improve.

  • Assess how people, process, and technology are affecting your data quality and compliance requirements
  • Develop a comprehensive strategy for managing users, archives, and communication sources
  • Recommend improvements across governance, data quality and management of regulatory expectations

Regulated communications program development

Deloitte can help develop a cross-functional operating model, inclusive of organizational processes, procedures and technology.

  • Establish a target operating model for archive data quality across the organization
  • Define organizational structures that promote improved data quality and reduce risk of data gaps
  • Introduce scoring, performance measures and reporting to quantify risk reduction

Data quality validation platform

To establish and maintain an acceptable level of data quality for retained communications, a validation platform can be designed and implemented to evaluate if the archive data is meeting quality requirements. The validation platform can be designed to provide identification of the risks due to archive gaps for a given communication source or data feed.

  • Based on Deloitte’s Archive Data Quality Validation Framework, develop and customize a set of validation tests that measure the five dimensions of data quality
  • Develop governance and sustainability processes to accompany the validation platform
  • Design, build, implement and deploy validation platform

Archive remediation and rationalization

A critical step in maintaining appropriate data quality and improving performance is to remediate gaps identified as a part of the validation tests. In addition to gap remediation, we can also assist with the disposition of data that no longer needs to be retained, helping to reduce the cost of data preservation and the risks associated with retaining data that can be defensibly disposed.

  1. Develop and plan approaches aimed at rationalizing legacy archive platforms
  2. Assist organizations in selecting new platforms and providers for archiving
  3. Define and implement archive migrations
  4. Assist organizations with developing and implementing defensible disposition

Get in touch

Sean Riley

Sean Riley

Principal | Deloitte Risk & Financial Advisory

Sean is a principal in the Discovery practice of Deloitte Transactions and Business Analytics LLP. He has more than 20 years of information technology experience, including data center operations, sys... More