Casey Martner

Casey Martner, a Senior Manager at Deloitte's Government and Public Services sector, specializes in leading contact center transformations and managing operations for multiple federal agencies. With 16 years of consulting experience, Casey has spent over half of his career focusing on government contact center strategy, design, and implementation. His expertise lies in collaborating with Federal and State agencies to drive CCaaS implementations and integrations, consolidate contact centers, and deploy human-centered design.

With a passion for driving customer and employee improvements, Casey assists agencies in enhancing their service delivery to their customers and employees. His work is characterized by the use of cutting-edge technologies such as AI and data analytics to automate contact center processes, thereby improving efficiency and reducing costs.

In his leisure time, Casey actively contributes to his community by volunteering at his children's school. He also enjoys home gardening, showcasing his culinary skills, and spending quality time with his children.