Dorsey McGlone Russell

Dorsey is a senior manager in the Monitor Deloitte Strategy practice of Deloitte Consulting LLP with more than fifteen years of experience in crafting and operationalizing customer experience and digital strategies. She provides keen insights into how to create superior customer experiences that lead to enhanced company profitability and customer delight, coupled with the expertise to create practical strategies that are embraced and implemented by clients. She has worked cross-industry with clients in financial services, consumer products, life sciences, technology, transportation, telecom, publishing, and government.

Prior to joining Deloitte in November of 2014, Dorsey ran her own consumer products business, was the vice president of global customer experience at LexisNexis, and was an associate partner at the Monitor Group where she spent 11 years helping her clients build optimized customer experiences. Dorsey has an MBA from Harvard Business School and a BA from the University of Virginia.