Marybeth D’Souza

Marybeth has over ten years of experience working with high tech clients to design and scale their Customer Success capabilities across the customer experience lifecycle for B2B organizations. She has an established track record of guiding clients through complex growth and change initiatives to enable commercial and operational capabilities for SaaS business models, with a focus on the operating model, roles, metrics and talent required to deliver customer outcomes. Marybeth leads Deloitte’s Customer Success Organization & Talent offering and leverages her operational experience as a Customer Success leader for a software start-up and as an Enterprise CSM at Salesforce.