Susan Novak

Susan is the Health Insurance Exchange, Retail Excellence and Consumer Experience Solutions Leader for Health Plans in Deloitte Consulting LLP. She leads client engagements in exchange strategy, operational and technical readiness, and broader retail market readiness in addition to thought leadership in retail and consumer experience. Susan joined Deloitte in 2000 and has more than 12 years of experience advising health plans in corporate, customer, and market strategy and operations excellence.