Thomas Zipprich

Principal | Customer Experience Strategy

Thomas Zipprich

111 S. Wacker Drive

Suite 1800​



United States


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Thomas leads Deloitte Consulting LLP’s Customer Experience practice and has close to 20 years of experience helping clients improve the quality and nature of customer interactions. He develops strategies that reduce operating costs, improve profitability, and increase customer satisfaction across sales, marketing, and service for global and US companies within financial services, consumer and industrial products, retail, telecommunications, media and entertainment, and hospitality industries.

Thomas Zipprich