Customer & Marketing Strategy | Monitor Deloitte
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Thomas leads Deloitte Consulting LLP’s Customer Experience practice and has nearly 20 years of experience helping clients improve the quality and nature of customer interactions. He develops strategies that reduce operating costs, improve profitability, and increase customer satisfaction across sales, marketing, and service for global and U.S. companies. His work spans financial, consumer and industrial products, retail, telecommunications, media, and entertainment, and hospitality industries.