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Introduction: Innovating in the digital era

by Janet Foutty, Craig Hodgetts, Bill Briggs
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    24 February 2016

    Introduction: Innovating in the digital era Tech Trends 2016

    25 February 2016
    • Janet Foutty United States
    • Craig Hodgetts United States
    • Bill Briggs United States
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    Technology leaders are in a rare position to imagine a future, and then harness innovation to build it responsibly from the realities of today.

    Explore

    View Tech Trends 2016

    Learn more about Deloitte Technology Consulting

    Create and download a custom PDF of the 2016 report

    In a business climate driven by powerful digital forces, disruption, and rapid-fire innovation, every company is now a technology company. Whereas technology was traditionally confined largely to operations and execution, its digital expression now informs all aspects of business, from ideation to delivery. We witness daily how it drives product design, upends venerable business models, and rewires competition.

    The ascendance of exponential technologies to a place of strategic primacy has occurred within a turbulent context. Globalization is driving borderless growth across established and emerging markets. Barriers to entry are being lowered, if not demolished. In this climate, new entrants focused on niches, specific functions, and overlooked domains can make meaningful impacts on a global stage traditionally dominated by the world’s biggest players.

    At the same time, customers are demanding evolved methods of engagement that are personalized, contextual, and tailored for individual usability and utility. Likewise, the very nature of employment is evolving as new skill sets become bargaining chips. Talent scarcity complicates efforts to rethink operating and delivery models across functions and domains.

    To help make sense of it all, we present Deloitte’s seventh Technology Trends report, our annual in-depth examination of eight trends that are likely to disrupt businesses in the next 18–24 months. From blockchain and augmented reality to the Internet of Things and the socially responsible applications of technology, these trends embody the macro forces fueling innovation: digital, analytics, cloud, and the changing role of IT within the enterprise. We balance our coverage of each trend by also considering the implications of cyber risk in the areas of security, privacy, regulatory mandates, and compliance. We intentionally examine cyber risk not as a separate topic, but as an enterprise discipline embedded in the planning, design, and realization of each individual trend.

    The theme of this year’s report is innovating in the digital era, which is inspired by the opportunities today’s CIOs—across industries, geographies, and company sizes—have to shape tomorrow for every corner of their organizations by transforming “business as usual.” These leaders are in a rare position to imagine a future, and then harness innovation to build it responsibly from the realities of today.

    Tech Trends features perspectives from client executives, industry and academic luminaries, and our global network of Deloitte professionals, all exploring major trends that are helping organizations innovate in the digital era. We also examine the roadmaps and investment priorities of start-ups, venture capitalists, and leading technology vendors.

    As you read the following chapters, we challenge you to think beyond the “what” of digital innovation—the shiny objects, applications, and capabilities—to the “so what”—how you will harness emerging trends, innovation, and disruption to create real business value. Viewing the horizon through this paradigm, recognize that the precision to which we’ve all become accustomed may no longer be a given; in the age of digital innovation, we are exploring largely uncharted territory. Moreover, any digital transformation journey should also address the more practical realities of today—reimagining core systems, industrializing analytics capabilities, building autonomic platforms—which are by no means trivial.

    Over the next 18–24 months, the only constant may be the specter of constant change. Amid this turmoil, organizations that can confidently and purposefully harness technology trends will find great opportunities to refocus, to revitalize, or even to inspire. Think beyond incremental adoption patterns. Look not only for ways to do familiar things differently, but also to do fundamentally different things. Launch new processes, products, and services, and seek out new ways to compete. No matter what the scope, the time for you to act is now. Build tomorrow, starting today.

    Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services offered by Deloitte Digital. Learn more about our Technology Consulting practice on www.deloitte.com.

    Credits

    Written by: Janet Foutty, Craig Hodgetts, Bill Briggs

    Cover image by: Made by Radio

    Acknowledgements

    CONTRIBUTORS

    Karen Ambari, Zachary Aron, Doug Bade, Elizabeth Baggett, Andre Barneveld Binkhuysen, Alan Brady, Matthew Budman, Amy Bergstrom, Lynne Calligaro, Ram Chandel, Ami Chitwood, Joseph Cody, Larry Danielson, Alejandro Danylyszyn, Alex Dea, Tony Demarinis, Tim Dickey, Karen Edelman, Scott Fasnacht, Mark Frank, Tom Friedman, Kathy Goria, Trevor Gee, Doug Gish, Jeff Glueck, Casey Graves, Cary Harr, Masa Hasegawa, Erica Holley, Alexis Hui, Lisa Iliff, Ryan Jones, Alexandra Kawecki, Carolyn Kenny, Shehryar Khan, Bruce Laco, Simon Lapscher, Daniel Ledger, Steven Lemelin, Andrew Luedke, Lisa Maine, Karen Mazer, Belinda McConnell, John Mennel, Marlin Metzger, Dottie Morris, Shelly Mortimer, Ashwin Patil, Alison Paul, Ann Perrin, Jay Petersen, Arun Prasad, Turner Roach, Jim Rose, Bill Schick, Omer Sohail, Quinn Solomon, Matthew Spoke, Mark Stern, Terry Stuart, Rupinder Sura-Collins, John Tweardy, Vishveshwara Vasa, Joe Vitale, Jon Warshawsky, Nate Wong, Rajender Y

    RESEARCH TEAM

    Leads: Thomas Carroll, Brian Cusick, Alex Dea, Ashish Kumar, Karthik Kumar, Paridhi Nadarajan, Jaclyn Saito, Jenny Zheng

    Team members: Nidhi Arora, Daniel Austria, Jasjit Bal, Jackie Barr, Daniel Beckerman, Christine Bennett, Gokul Bhaghavantha Rao, Annas Bin Adil, Arushi Bisen, Rachel Bruns, Eric Chau, Maya Chehab, Alice Chien, Kate Christian, Aaron Chu, Adam Corn, Sean Cremins, Jiten Dajee, Michael Davis, Kevin Denny, Meghan Elliott, Aminah Fawad, Alex Feiszli, Inez Foong, Omar Garada, Prakhar Goel, Tracy Harden, Lilian Hoang, Jaimie Hsu, Seimi Huang, Yili Jiang, Meredith Johnson, Jay Joshi, Jasneet Kanwar, Solomon Kassa, Brooke Kennedy, Mohsin Khan, Siqi Kong, Varun Kumar, Sagar Lathia, Teddy Lefkof, Connie Li, Luke Liu, Alyssa Long, Rachel Malkin, Ryan Malone, J.R. Mauricio, Lea Ann Mawler, Justin McAuliff, David Melnick, Joshua Monks, John Mueller, Manish Narula, Talia O’Brien, Ankit Patel, Ellie Peck, Akshai Prakash, Lee Reed, Andrea Reiner, Tammara Ross, Joey Scammerhorn, Shaleen Shankar, Hugh Shepherd, William Shepherdson, Brittney Shkil, Andrea Shome, Kyriakos Sotos, Kit Swain, Ryan Sword, Jake Therianos, Maria Thomas, Michael Thomas, Varun Tilva, Mike Turco, Meera Valliath, Cody Westphal, Jessica Wiley, Jaclyn Williams, Christopher Yun

    SPECIAL THANKS

    Mariahna Moore for leading us through the first salvos of Tech Trending with your amazing poise, passion, and drive; for doing such a phenomenal job making sure the team was able to do the unthinkable (get to the finish line without you); and most importantly, for giving the OCTO the cutest and most important deliverable of the year. This one’s for Cameron.

    Cyndi Switzer for somehow continuing to raise your game, bringing your inimitable energy, expertise, and follow-through to make the impossible seem effortless, and for being the yin to the OCTO’s yang from the very beginning. Congratulations on the new frontier, but you’ll be sorely missed.

    Dana Kublin for not just your amazing creativity and design wizardry, but for stepping up your game on every front this year—serving as creative lead, project manager, and product owner for so many moving parts.

    Maria Gutierrez for impossibly exceeding ridiculously high expectations, leading us into new, exciting, and precedent-setting directions. You have become a truly indispensable part of the team, and a huge part of the new heights we’re aspiring to.

    Doug McWhirter for working miracles time and again, delivering on our promises to turn brief conversations into blindingly insightful and witty prose. Beyond your skills with pen/keyboard, your editorial judgment is so appreciated—serving as our bellwether to tell not just a complete story, but an interesting one.

    Jenni Marple for not just jumping into the storm in its craziest hour, but grabbing the helm and masterfully leading us to “go live.” Your grace, humor, and fierce leadership are a huge addition to the team—which quite simply would not have gotten to the finish line without your tireless efforts. Expect continued great things as the OCTO charter is expanded.

    Shelby Baker, Leslie Barron, Lauren Eisdorfer, Torchy Franklin, Ellen Kauffman, and Owais Khan for the fantastic impact made in your first year of Tech Trending—from the phenomenal effort leading our unbelievable volunteer army to your vast contributions researching, shaping, writing, marketing, and refining the content. What an honor to work with such a fabulous team.

    Matt Lennert, Junko Kaji, Troy Bishop, Emily Koteff Moreano, and the tremendous DU Press team. Your professionalism, collaborative spirit, and vision continue to help us take the report to new heights.

    Finally, thanks to Stuart Fano for your triumphant return to the fray, delivering another brilliant app. We’re so glad to have you back in action. And bonus points for bringing Dominic Conde into the action, who helped so much with our interactive experience.

     

     

    Topics in this article

    Technology , Tech Trends

    Deloitte Consulting

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    Janet Foutty

    Janet Foutty

    Executive Chair of the Board | Deloitte US

    Janet Foutty is executive chair of the board of Deloitte US, a member of Deloitte’s global board of directors, and chair of the Deloitte Foundation. She previously served as chair and CEO of Deloitte Consulting LLP, where she led a US$10 billion business helping Fortune 500 companies and government agencies translate complex issues into opportunity. Foutty’s prior leadership roles include leading Deloitte’s Federal practice and Deloitte Consulting’s Technology practice, achieving exponential growth through acquisitions, and the launch of businesses such as Deloitte Digital.

    • JanetFouttyUSBoardChair@Deloitte.com
    Craig Hodgetts

    Craig Hodgetts

    US National Managing Principal | Technology

    Craig Hodgetts wants to transform the way technology can enable business strategy and performance. In his current role, Craig oversees advisory, implementation and sustainment services, and the 16,000+ consulting technology professionals in the U.S. and India. Craig has led many large-scale SAP implementations across the Americas, Asia- Pacific, and Europe, and has also played a Quality Assurance role on many of Deloitte’s most complex SAP projects.

    • chodgetts@deloitte.com
    Bill Briggs

    Bill Briggs

    Global CTO | Principal

    As chief technology officer, Bill Briggs helps clients anticipate the impact that emerging technologies may have on their business in the future and how to get there from the realities of today. He is responsible for research, eminence, and incubation of emerging technologies affecting clients’ businesses and shaping the future of Deloitte Consulting LLP’s technology-related services and offerings. Briggs also serves as executive sponsor of Deloitte’s CIO Program, offering CIOs and other technology executives insights and experiences to navigate the complex challenges they face in business and technology.

    • wbriggs@deloitte.com
    • +1 816 802 7350

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