Automation is here to stay…but what about your workforce?

The report outlines a roadmap for you to deploy RPA within your organisation. It indicates that companies that are not already considering automation as a component of a broader worker ecosystem will miss significant opportunities for efficiency, quality enhancement, risk mitigation, innovation, and ultimately growth.

Key findings enable you to:

• determine what processes are ideally suited for RPA, and understand how RPA will impact your workforce.

• establish appropriate change management and governance processes, and get executive buy-in to facilitate deployment.

• design an organisational structure that clearly defines roles and responsibilities, and measurable goals for your new worker ecosystem.

• redefine performance management for the new workforce to encourage continual improvement, and ensure best possible outcomes.

This report is the first in a series of upcoming reports looking at automation in Financial Services. Other recent Deloitte reports on this topic include:

• Automate this: A guide to robotic process automation

• The robots are coming: Moving beyond traditional methods of automation