Digital Transformation of Human Resource Management: Assist in improving the efficiency of comprehensive insurance groups

The digital transformation of human resource management is not an iterative application of technological tools, but also the overall enhancement of organizational capabilities. Deloitte, collaborating with Oracle, has strategically designed and incrementally implemented a new digital HR management platform for clients. This platform has been deployed to all branches of the group to achieve centralized business management and enhance collaborative efficiency

About Client

The client is a leading integrated insurance group in China, listed in Shanghai, Hong Kong, and London. They offer a wide range of solutions and services, including life, property, pension, health, agricultural insurance, wealth planning, and asset management. Since 2018, the group has initiated a new digital transformation driven by a "customer-centric and scenario-driven" strategy, prioritizing talent development as the foundation for its digital advancement.

Requirements

Around the goal of "centralized management, efficiency improvement, risk control, and experience optimization" in human resources, through systematic planning, a unified digital platform for human resources will be built for the group, and iteratively promoted throughout the group and global branches. The goal is to address several major points:

Solution

Supported by Oracle's technology platform, Deloitte has deployed a unified, professional, and intelligent digital platform for human resource management for clients through comprehensive research, from overall planning to step-by-step implementation

• Cover 8 major business modules and 195 business processes, it is universal for the group and its subsidiaries, replacing existing systems at all levels.
• Constructed a process-oriented, component-based platform that offers autonomous control, flexible integration, and complete traceability of business operations, enhancing future management's flexibility and agility.

• All branches, encompassing over 110k employees, are fully integrated, and the completeness of employee information exceeds 95%, laying a solid foundation for data sharing across the group.
• Achieve the promotion target across the entire group, realizing the synchronized operation of 6 job systems, 11 salary account sets, and 16 assessment models.
• Successfully provided interactive data services to 46 subsidiary application systems, better leveraging the synergies of business operations.

• Adhere to customer orientation, support PC and mobile applications, and provide 65 one-stop human resources services.
• The overall satisfaction rate of sampled employees, users, and managers reached 84.2%.
• Approval and other transaction processing efficiency is increased by 25%-60%, and system development efficiency is increased by 76%.

Deloitte | Oracle

Deloitte and Oracle join forces to combine market leading innovation, professional insights, service networks, and industry experience with Oracle's cloud technology platform, jointly assisting clients increase enterprise value, meet their comprehensive needs, and ensure agility, innovation, and foresight in the market.

Please contact Deloitte：

Alex Zhong
Deloitte China Consulting Businesses Partner
alexzhong@deloitte.com.cn

Michael Liu
Deloitte China Oracle Alliance Leader
jlliu@deloitte.com.cn

If you have any questions, please contact National Office, Ecosystems & Alliances: cnalliance@deloitte.com.cn