Can you be the best if you expect the worst?
If you follow the rules, do you also lead the way? What’s better: the opportunity to fail or the chance you’ll learn? How does a machine understand human emotion? Does risk always come with reward? Ready to find out?
What can you do in Governance, Risk & Regulation?
Governance, Risk & Regulation is...
We work on all kinds of projects for all kinds of clients. Here are just a few examples.
Assisting Fair Play for UEFA
We’ve worked with UEFA, as independent inspectors and advisors, since 2012. Each year, we inspect their associations and individual clubs for compliance with their ‘Club Licensing’ and ‘Financial Fair Play’ regulations. Using our extensive knowledge of the regulations, accounting standards, and the sports industry, we also help them update the regulations via an annual de-brief. Our latest will be released ahead of the 2018 Champions League Final in Kiev.
Saving on Software for a Global Bank
One of our largest projects ever, we helped an international bank to save money on its software purchases and reduce the risk of licence non-compliance. This Software Asset Management (SAM) work involved helping the client build a comprehensive set of processes and controls to transform the way it manages its software, right across the globe. It allowed us to stretch our creativity, to challenge ourselves, to push the boundaries of how SAM could be run for such a large organisation.
Digital Governance Programme
An EMEA-wide project for a major pharmaceutical company. We helped our client define new ways of working with patients and medical groups across the region. This involved implementing new processes, controls and underlying technology for over 20 affiliates in 86 countries.
Mitigating the risks of machine learning
A leading UK retail bank was looking to implement machine learning technology across the business, as part of their broader digital transformation. Our job was to conduct a review of their newly designed Machine Learning Risk and Control Framework, and make clear, prioritised recommendations, so they could better manage the risks associated with adopting this innovative technology.
Everyone here is encouraged to create and collaborate every day. We even have a dedicated Innovation Team within Risk Advisory. Who are there to help colleagues progress their ideas through the innovation process, from developing a business case, to pitching for funding, to production.
We’re responsible for many of the firm’s most successful innovations. Just one example is BEAT (Behavioural Emotion and Analytics Tool). This voice and behavioural analysis engine tracks the emotion and language used in human speech. BEAT can analyse the spoken word far faster than any human can, and is able to score interactions based on pre-determined criteria. It can look for psychologically-defined characteristics and track key words or phrases. BEATs uses are broad and include call centre automation, insurance claim fraud detection, compliance analysis, and trading market abuse detection.
At Deloitte, we care about the world around us and use our expertise to make an impact in society. We help our clients do the same, identifying how we can create value together as responsible businesses. We positively encourage our people to volunteer and get involved in the local community, to work with charities, and to fundraise.
What do our people say?
What do you enjoy most about your job?
I love the fact that I can work for some of the most well-known companies in the world, and see the impact that my work has made first hand. The people I’ve worked with have been very supportive and have given me the constructive criticism I needed to progress in my career. There are also many opportunities to get involved, across almost every industry.
During my three years at Deloitte, I’ve worked in the banking, utilities, public sector, private sector, healthcare and energy industries. The roles you can support on vary with each client, and make the work more interesting.
My role involves working with different organisations to assess and mitigate risks to their business. These risks can vary across different areas of the company, including financial, regulatory, operational and business-as-usual. We usually identify a scope at the start of the engagement, which includes the areas that the business would like us to focus on.
Scopes can be quite broad and include multiple areas of the business, but can also focus on one particular area. Fieldwork follows, usually involving meetings with key client stakeholders and testing their processes and controls as per the agreed scope. After completing fieldwork, the report is reviewed by managers and partners. We then discuss our findings with the client and issue the report.
How do you make an impact at Deloitte?
Deloitte offers lots of volunteering opportunities, from supporting the development of children in schools to climbing Mount Kilimanjaro for charity. We hold bake sales, boat races and days out to raise money for charity as well.
I’m also part of the Deloitte Women’s Network which arranges events to help empower women at the company. These include networking events with senior Deloitte people, as well as external keynote speakers.
Strategic, Regulatory and Operational Risk
What advice would you give a school leaver joining Deloitte?
Don’t be worried that you aren’t educated enough to do the work if you didn’t go to university. School leavers bring so much to the table and I have only ever heard praise for the work that we do. Also, don’t be worried about your ACA exams (if you choose to do them), if you put the work in then they aren’t that bad.
I always enjoyed working a lot more than education, so I was happy with the transition from school to work, despite having to adjust to having less holiday and more responsibility. The amount of trust that clients and managers have in you can be a shock at first, but over time, you get used to it. You should also bear in mind that people are always willing to help you if you need it. We have probably had exactly the same question at some point, no matter how trivial it seems.
Finally, buy nice shirts! They last longer, they look better and they give the right impression from the get go.
What’s special about the people in your team?
My team is so diverse. We have people from all walks of life, who all bring different things to the table. They are all so approachable and are always keen to help if you need it.
What do you do?
When I describe what I do to my friends and family I say that I work with companies to help them improve their approach to the environment, social responsibility, health & safety, and also how to be transparent about what they are doing in all of these areas.
Talk us through some of your best work achievements
I took on an entire project by myself during my second year at Deloitte. This included interviewing the client, performing the actual analytical work and issuing our reports at the end. Managing the project from start to finish was extremely satisfying, but also tough.
I also reviewed an important client document during one project, and had to present my feedback to very senior staff at the client. The document had needed a lot of improvement and it was satisfying to hear those senior staff agree with my findings and thank me for my work.
Why should I join Deloitte?
I really believe you won’t progress as fast anywhere else. Deloitte will definitely value you for who you are and you’ll be heavily invested in through training, care networks, volunteering opportunities, the list goes on.