What does the future of work look like?
With computers increasingly taking care of mundane tasks, the workforce is free to focus on the more interesting stuff. But what does that mean in reality? Join us, and help clients solve complex challenges that go beyond the world of business.
What can you do in Human Capital & Actuarial?
Explore Human Capital
The diversity of projects and organisations we’re involved with mean that our people gain some of the broadest and most sought after skills in the firm. You’ll work on some of the most exciting and challenging projects our clients are tackling.
We recently helped a client use data and analytics to understand how robots will change the way that work is done within their organisation. We helped modernise and transform the HR organisation for the leading transport company of a major capital city. We’ve even supported countries with large scale sporting events such as the Olympics.
If financial services is more your thing, there are plenty of large scale projects we get involved with in this sector, from transforming the experience of new employees joining a global bank, to consulting on rewards and benefits packages.
Your experience here will be broad and vast, so whatever your area of interest, there will always be something to inspire you.
Our world is rapidly changing. Technology is becoming ever more advanced, making innovation critical. Everything we do here is built on a culture of constant development and adoption of innovative ideas – be that delivering bold new services and solutions to our clients, or improving how we work internally.
We challenge ourselves every day to think: how could we do this better? We're currently pioneering the theme of Exponential Actuary; looking at how the roles of actuaries will change in the future due to increasingly automated workforces and the advances of Artificial Intelligence (AI). The concept looks at finding new ways to use actuary skills in other areas of a client’s business, so the knowledge and experience these people have can create value elsewhere.
We’re also working on an internal initiative to take the kind of technology we use every day in our personal lives to create an internal social network that enables our people to share insights about the work they’re doing and draw on the expertise we have across Deloitte.
Being part of Deloitte means being part of the world around you. We positively encourage you to volunteer and get involved in the local and wider community. There are opportunities to work with organisations supporting children and youth, community, disability, education and training, ex-military, and the homeless.
Or why not get involved with recruiting new graduates and apprentices? Be a mentor to new joiners? Or share your experiences at a lunch and learn session?
And if you have an idea or passion for something we’re not currently involved in, let us know, or take on the challenge of organising it yourself and inspiring others to join in.
What do our people say?
What are the best things about your job?
A lot of the projects we work on are really exciting. A really big drive for Human Capital consulting is the Future of Work – helping our clients make their workplace ready for the future employee. It’s great knowing that we, as a firm, are leading this change across hundreds of organisations, and this is something that will affect all of our everyday lives as working people.
I also love how my particular role in workforce analytics is a balance of soft and technical skills. You need to know how to complete the analysis, and also how to communicate it to a client in a way they’ll understand.
What skills do the best leaders have? And which ones are essential to your job?
My favourite leaders in the firm are always supportive and inclusive, and celebrate diversity. These are such important parts of the Deloitte culture. Our CEO, David Sproul, joined Deloitte at the Pride in London Parade; it’s that kind of inclusivity that makes every colleague feel valued and sets Deloitte apart.
For me it’s the soft skills that are really important to my role: managing stakeholders, analysing information from different sources, communicating complex concepts so they’re easy to understand and impactful, working effectively with teams, logical thinking, and organisation… the list continues…
In addition to improving on these soft skills, I’ve developed a number of technical skills within my role, from data analysis to understanding analysis software such as Tableau and Excel. I also feel like my business acumen has really improved – this comes from being exposed to such a large variety of clients and businesses.
Organisation Transformation & Talent
Tell us about your journey here
I was born and raised in Hong Kong, and moved to the UK to go to university. While I was there, I did a lot of student journalism and also freelanced for the South China Morning Post. I then did an internship at CNN International as I was really keen on a career in journalism.
However, while I was at university I also co-founded a social enterprise that ran a project on how to reduce electricity usage. I worked with student startups and found out a lot about the future of work. I decided that while I loved writing, I wanted a job where I could try new things and constantly learn about the world around me. Because I realised how much I loved change, I decided to go into consulting, which I hoped would give me the opportunity to continuously try new things, and it has!
What skills are most important to your job?
I would say that people skills and PowerPoint are the key tools of a consultant. My job is very much people-focused, so it’s really important to be empathetic to your team and your client. For example, I was helping deliver a transformation for a financial platform that was being built by a client. I had to speak to their employees who would be using the platform, as well as people who were building it and training others. It involved talking with the client constantly from day one, making sure they had time to work on writing material for training sessions and troubleshooting issues that meant they couldn’t get work done. The extra time I took to listen to the client’s worries was helpful in moving the programme forward. I also couldn’t do my job without Excel!
What’s the most exciting project you’ve been on?
One of the most exciting things I’ve been involved in is a project that implemented a well-known social media tool to use at work! This was to help create new ways of working and collaborating, and it’s been well-received so far! It’s really helped me to approach very senior people at Deloitte and to keep in touch with my Human Capital colleagues. The implementation project was intense but I learned so much in a short space of time, and it is something I’m known for across Human Capital now, so it was great exposure.
Actuarial, Reward & Analytics
Tell us about your job and the best things about it
I develop models for economic variables such as interest rates, inflation and equities. These models are used by life insurers to value their liabilities.
I love having the chance to work on research tasks outside academia and to use maths in my daily work.
The size of Deloitte means there are a wide number of different projects to get involved with, abroad, on client site, and in Deloitte offices.
Tell us about the support you get – and give – at Deloitte, beyond the day job
I am part of the Women in Leadership network. The Director who leads the Capital Markets Group presented at one of these meetings and they are an opportunity to hear from leaders across the firm.
I am also on the recruitment team. This is a way to give something back after the support I received during my internship.
Flexible working is encouraged in my team. I personally make the most of the opportunity to start work earlier and to leave earlier.
I make the most of my support network and ask colleagues for help where needed.